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For Companies At a Glance
- Tasks: Lead innovative omnichannel strategies to enhance customer engagement and drive market transformation.
- Company: Join Sanofi, a pioneering biopharma company dedicated to improving lives through science.
- Benefits: Enjoy hybrid working, competitive rewards, health benefits, and generous parental leave.
- Other info: Be part of a supportive team with endless growth opportunities and a commitment to inclusivity.
- Why this job: Make a real impact in healthcare by transforming patient care for those with immune challenges.
- Qualifications: Proven experience in omnichannel strategy, strong analytical skills, and project management expertise.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Location: Reading, UK
Working Arrangements: Hybrid – 3 days per week on‑site in Reading and 2 days remote
About the job
As a Customer Engagement Manager, you will maximize Share of Voice for our Immunology franchise brands by orchestrating seamless omnichannel strategies. You'll drive Go-To-Market transformation through data-driven insights, innovative pilots, and a performance-led approach that delivers the right message to the right customer, at the right time, through the right channel. Ready to get started? Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
Main responsibilities
- Lead innovation pilots and test new approaches – Manage multiple Go-To-Market pilots to validate emerging capabilities, identify opportunities, and implement cutting‑edge digital and omnichannel solutions across all disease areas.
- Drive cross-functional collaboration and alignment – Partner with marketing, sales, medical, and market access teams to align transformation efforts across Specialty Care, share best practices with global teams, and ensure UK requirements are represented in franchise strategy.
- Enable teams and enhance customer journeys – Support brand teams in embedding innovation into their planning through practical guidance, and develop fully integrated customer journeys across all indications that deliver industry‑leading engagement.
- Monitor performance and manage risks proactively – Establish and track key performance indicators across the franchise, analyze campaign effectiveness to identify gaps and opportunities, communicate progress transparently, and elevate risks early to keep initiatives on track.
- Build organizational capabilities in digital engagement – Develop team competencies in omnichannel orchestration, data‑driven decision‑making, and digital tools by partnering with leadership and sales management to ensure training and support meet ambitious goals.
- Leverage data to drive strategy and insights – Collaborate on collecting and analyzing customer data to enable segmentation, generate deep insights across key customer groups, and embed an insights‑led culture throughout the franchise.
About you
- Deep understanding and proven track record in omnichannel strategic development and execution.
- Strong analytical capability and ability to digest, summarize, and present complex data clearly and in an action‑oriented way to facilitate decision‑making.
- Strong project management and planning skills with clear communication style.
- Intellectual curiosity and growth mindset.
- Resilience, persistence and versatility to enable strong upwards and sideways influence.
- Ability to prioritize effectively and thrive in ambiguity.
Why choose us?
Bring the miracles of science to life alongside a supportive, future‑focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well‑crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high‑quality healthcare, prevention and wellness programs and at least 14 weeks’ gender‑neutral parental leave. Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role. If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.
Customer Engagement Manager in Reading employer: Eacademy Sanofi
Contact Detail:
Eacademy Sanofi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially in the biopharma space. This will help you tailor your answers and show you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Engagement Manager. Highlight your experience with omnichannel strategies and data-driven insights to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to transform care for patients with immune challenges.
We think you need these skills to ace Customer Engagement Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Manager role. Highlight your experience in omnichannel strategies and data-driven insights, as these are key to what we’re looking for.
Showcase Your Analytical Skills: We love a good data story! When you write your application, include examples of how you've used data to drive strategy or improve customer engagement. This will show us you can digest complex information and present it clearly.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us see your potential at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eacademy Sanofi
✨Know Your Omnichannel Strategies
Make sure you understand the key concepts of omnichannel engagement. Familiarise yourself with how different channels work together to create a seamless customer experience. Be ready to discuss examples of successful omnichannel strategies you've implemented or observed.
✨Data-Driven Insights are Key
Brush up on your analytical skills! Be prepared to talk about how you've used data to drive decisions in past roles. Think of specific instances where your insights led to improved customer engagement or campaign performance.
✨Showcase Your Project Management Skills
Highlight your project management experience, especially in leading innovation pilots. Prepare to discuss how you manage multiple projects simultaneously and ensure alignment across teams. Use concrete examples to illustrate your planning and communication skills.
✨Emphasise Your Collaborative Spirit
Collaboration is crucial for this role, so be ready to share how you've worked cross-functionally in the past. Talk about how you’ve partnered with marketing, sales, and other teams to achieve common goals, and demonstrate your ability to influence others positively.