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- Tasks: Provide top-notch IT support and solve tech problems for diverse clients.
- Company: Dynamic IT company in Milton Keynes with a focus on customer service.
- Benefits: Salary up to £32,000, professional development, and a supportive work culture.
- Why this job: Join a hands-on role and enhance your tech skills while making a difference.
- Qualifications: Experience in 1st or 2nd Line IT Support and strong Microsoft 365 knowledge.
- Other info: Great opportunities for career growth and exposure to various technologies.
The predicted salary is between 24000 - 32000 £ per year.
I am recruiting for an IT Support Engineer on behalf of my client based in Milton Keynes. This is an excellent opportunity for a technically capable and customer-driven support professional who enjoys solving problems and working across a varied client base. The position is primarily service desk focused (around 80%), delivering remote and telephone-based support, with approximately 20% of your time spent visiting client sites when hands-on assistance is required.
You will play an important role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms. This position would suit someone with previous 1st and 2nd line experience who is confident working independently, managing their own ticket queue, and delivering excellent customer service.
Key Responsibilities- Remote & Service Desk Support
- Provide responsive technical assistance via phone and remote access tools
- Take ownership of support tickets from initial logging through to resolution
- Troubleshoot and resolve issues across desktop, cloud, and collaboration platforms
- Support users with Microsoft 365 applications, email configuration, user accounts, and permissions
- Assist with device builds, system configuration, and general IT troubleshooting
- Escalate more complex issues appropriately while maintaining communication with the customer
- Ensure tickets are updated clearly and meet agreed service levels
- Client Site Visits
- Attend customer premises when physical intervention is required
- Install and configure new hardware including PCs, laptops, and peripherals
- Carry out equipment replacements and troubleshooting
- Support workstation rollouts, onboarding of new users, and technology refresh projects
- Provide basic on-site network troubleshooting when necessary
- Infrastructure & Telephony Support
- Assist with support of networking equipment including wired and wireless environments
- Troubleshoot connectivity and Wi-Fi related issues
- Provide user-level support for hosted VoIP systems, including handset setup and configuration
- Documentation & Continuous Improvement
- Maintain accurate and thorough ticket notes
- Follow established operational procedures
- Contribute to improving internal documentation and knowledge sharing
- Experience in a 1st or 2nd Line IT Support role
- Strong knowledge of Microsoft 365 and Windows 11 environments
- Confident supporting users remotely and over the phone
- Understanding of networking basics such as LAN, WAN, and wireless connectivity
- Excellent communication skills and a professional approach to customer service
- Ability to prioritise and manage multiple tasks effectively
- Previous experience within an MSP environment
- Exposure to cloud-managed networking solutions
- Experience supporting VoIP platforms
- Relevant technical certifications or a willingness to work towards them
- Salary up to £32,000
- Varied and hands-on role across multiple technologies
- Opportunities for professional development and progression
- Supportive working environment
2nd Line IT Engineer in Milton Keynes employer: EAC Consulting Group
Contact Detail:
EAC Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with industry professionals. Share your knowledge, engage in discussions, and let people know you’re on the lookout for opportunities.
✨Tip Number 3
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience with Microsoft 365 and networking. We recommend getting a friend to quiz you on common IT support scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace 2nd Line IT Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how you've tackled technical issues, especially with Microsoft 365 and Windows environments. Don’t forget to mention any customer service skills you've honed along the way!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved problems for clients in the past – we love a good success story!
Show Off Your Technical Skills: In your application, be sure to list all relevant technical skills, especially those related to networking and telephony support. We’re keen on candidates who can hit the ground running, so let us know what tools and technologies you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EAC Consulting Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and networking basics. Be ready to discuss specific technologies you've worked with and how you've solved problems in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples of how you've provided excellent support in previous positions. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your ability to handle challenging situations with professionalism.
✨Practice Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Prepare by thinking through common issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.