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- Tasks: Provide hands-on IT support in a fast-paced environment, solving user issues and maintaining systems.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be the go-to IT expert, making a real difference in daily operations.
- Qualifications: Experience in 1st/2nd line support and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Great Barford
Salary: £30,000 – £35,000 per annum
Working Hours: 06:00 – 14:30, Monday to Friday
I am working on behalf of my Client who are seeking an experienced 1st / 2nd Line IT Support Engineer to operate as an on-site (in-plant) engineer within one of our key customer environments. This is a hands-on, customer-facing role where you will act as the primary IT presence on-site, supporting daily operations across a fast-paced distribution and office setting. You will work closely with end users, third-party vendors, and the central service desk to ensure smooth and efficient IT service delivery across three locations.
Key Responsibilities
- User Support (1st / 2nd Line)
- Deliver on-site IT support to office, workshop, and warehouse users
- Diagnose and resolve hardware, software, and network issues
- Escalate complex incidents to 3rd line teams or external vendors where necessary
- Maintain a professional, customer-focused approach at all times
- Provide support for the Syrinx application
- Maintain and support Terminal Server / RDS environments (used for Sage)
- Administer and support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
- Support and maintain on-premises Windows Server environments
- Provide 1st and 2nd line support for network infrastructure (switches, cabling, connectivity)
- Troubleshoot LAN/WAN issues and basic firewall/network problems
- Liaise with ISPs and third-party providers to resolve connectivity issues
- Support desktops, laptops, mobile devices, printers, scanners, and warehouse terminals
- Build, configure, and deploy new hardware
- Manage user accounts, permissions, and access controls
- Monitor systems and proactively address potential issues
- Maintain accurate documentation and handover notes
- Collaborate with internal teams and customer management
- Ensure adherence to IT standards, processes, and procedures
Skills & Experience (Essential)
- Proven experience in a 1st / 2nd Line IT Support role
- Experience supporting users in a fast-paced operational or warehouse environment
- Strong working knowledge of:
- Windows 10 / 11
- Windows Server (on-premises)
- Terminal Server / RDS
- Microsoft 365 / Office 365
- Basic networking knowledge (TCP/IP, switching, connectivity troubleshooting)
IT Support Engineer (1st/2nd Line On-site) in Bedford employer: EAC Consulting Group
Contact Detail:
EAC Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st/2nd Line On-site) in Bedford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key when you're the face of IT support!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace IT Support Engineer (1st/2nd Line On-site) in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's troubleshooting network issues or supporting Microsoft 365, give us examples that demonstrate your expertise.
Keep It Professional: Remember, this is a customer-facing role, so your written communication should reflect professionalism. Use clear language and check for any typos or errors before hitting send. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started!
How to prepare for a job interview at EAC Consulting Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Windows Server, and Microsoft 365. Be ready to discuss how you've tackled hardware and software issues in the past, especially in a fast-paced environment.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your excellent communication and customer service skills. Think about times when you resolved user issues while maintaining a professional approach.
✨Be Ready for Practical Scenarios
Expect to face some practical scenarios during the interview. They might ask you to troubleshoot a common IT issue or explain how you'd handle a specific situation with an end user. Practice these scenarios beforehand!
✨Understand the Company Culture
Research the company and its work environment. Knowing their values and how they operate will help you tailor your responses and show that you're a good fit for their team.