Patient Booking Administrator in Penarth

Patient Booking Coordinator/Administration - Llandough

Pay Rate: £14.60 per hour

Shift Pattern: 08:00-16:00 or 09:00-17:00, Monday and Friday

About the Role

We are looking for a motivated and organised Booking Coordinator to join the team. This is an excellent opportunity to support the delivery of patient care by coordinating appointments, monitoring patient pathways, and ensuring clinical records are kept up to date.

Key Responsibilities

• Contact patients by telephone to arrange and book appointments, clinics, procedures and investigations.
• Update and maintain accurate patient information on electronic patient record systems in line with Trust policies and procedures.
• Follow up outstanding test results, appointments and patient-related actions to support timely patient care.
• Act as a first point of contact for patients, responding to telephone enquiries in a professional and courteous manner.
• Work closely with clinicians, administrative colleagues and wider multidisciplinary teams to ensure patients receive appropriate care within agreed timescales.
• Ensure patient records and documentation are completed accurately and confidentially at all times.

What We're Looking For

• Previous NHS administration, booking coordinator or healthcare administrative experience is desirable.
• Experience of managing patient appointments, referrals or waiting lists would be advantageous.
• Strong organisational skills with excellent attention to detail.
• Confident telephone manner and effective communication skills.
• Ability to work independently while contributing positively to a team environment.
• Good IT skills, including Microsoft Office applications such as Word, Outlook and Excel.
• Knowledge of NHS patient administration systems would be beneficial, although training will be provided.