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- Tasks: Be the go-to person for training enquiries and support course delivery.
- Company: Join EA Technology, a global leader in power engineering solutions with a positive culture.
- Benefits: Enjoy up to £27,000, flexible working, 25+ days holiday, and comprehensive benefits.
- Why this job: Work in a supportive team that values creativity and collaboration while making a real impact.
- Qualifications: Customer service experience, MS Office proficiency, and strong communication skills are essential.
- Other info: This role is on-site in Capenhurst, so local applicants only, please!
The predicted salary is between 21600 - 37800 £ per year.
EA Technology is a global, independent provider of end-to-end power engineering solutions, supporting customers in managing and operating electrical networks. We’re a well-established, positive culture-based company with innovation and creativity at our core. We’re also a forward-thinking business and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront and our amazing people have the autonomy to do their best work. We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.
Due to an internal promotion, we have a vacancy for a L&D Co-ordinator to join our fantastic Training Team. You will be working closely with a talented team of people with many years’ industry experience who are supportive, collaborative and very inclusive.
This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 5 days per week. Please apply ONLY if you live within a reasonable commuting distance.
About the role:
- First point of contact for information on all training enquiries
- Meet and greet delegates, complete registers and carry out face to face feedback sessions when required
- Produce and distribute course material, set out rooms and assist in smooth running of all course delivery
- Liaise with course speakers and attendees prior to and during course delivery
- Process bookings and course payments including PO and invoice processing
- Maintain course registers and distribute joining instructions
- Updating and working within Training Management System
- Responsible for booking of hotels, hire cars etc. to facilitate offsite course delivery
- Assist in compiling post-course financial and statistical reports for internal stakeholders
- Working with key stakeholders at various levels to identify and clarify the requirements and expectations for each course
- Assist with website content updates
- General assistance with EA Training business needs
What we’ll need from you:
- Experience within a customer facing role, reception, hospitality or retail would be ideal
- Proficient in MS Office
- Strong attention to detail with the ability to multi-task under pressure, working to very strict deadlines
- Excellent written and oral communication skills
- Flexibility to adapt to EA Training requirements
- Positive can-do attitude
- Personable and willing to go the extra mile
- Experience of Learning Management (ePortfolio) systems would be an advantage as would experience working with CRM systems
What we can offer you:
- Up to £27,000
- Career development opportunities: We offer genuine pathways for growth within our company.
- Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives.
- Holidays: 25 days of annual leave, plus bank holidays, with an extra day for every three years completed (up to a maximum of 30 days). Ability to buy an additional 5 days.
- Pension contributions of 8% from the employer (or cash equivalent).
- Comprehensive benefits, including Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents).
- Private Medical Insurance (single cover or cash equivalent).
- A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!
L&D Co-ordinator employer: EA Technology
Contact Detail:
EA Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Co-ordinator
✨Tip Number 1
Familiarise yourself with EA Technology's core values: Collaboration, Creativity, Integrity, and Impact. During your interactions, whether in networking or interviews, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight your customer-facing experience by preparing specific examples of how you've successfully managed client interactions in previous roles. This will showcase your ability to meet the demands of the L&D Co-ordinator position effectively.
✨Tip Number 3
Research the latest trends in Learning and Development, especially regarding Learning Management Systems and ePortfolios. Being knowledgeable about current practices will help you engage in meaningful conversations during the interview process.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks under pressure. Use real-life scenarios to illustrate your attention to detail and ability to meet strict deadlines, which are crucial for this role.
We think you need these skills to ace L&D Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the L&D Co-ordinator position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer-facing roles, proficiency in MS Office, and any relevant experience with Learning Management or CRM systems. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Highlight your attention to detail, ability to multi-task, and positive attitude. Make sure to connect your skills to the specific needs of EA Technology.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at EA Technology
✨Show Your Customer Service Skills
Since the role requires experience in a customer-facing position, be prepared to discuss your previous experiences. Highlight specific examples where you successfully managed customer inquiries or resolved issues, showcasing your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Attention to Detail
Given the importance of detail in this role, prepare to provide examples of how you've managed multiple tasks under pressure. Discuss any systems or processes you've implemented to ensure accuracy and efficiency in your work.
✨Familiarise Yourself with Learning Management Systems
If you have experience with Learning Management Systems or CRM systems, make sure to mention it during the interview. If not, do some research on common platforms used in training environments to show your willingness to learn and adapt.
✨Emphasise Your Collaborative Spirit
EA Technology values collaboration, so be ready to share examples of how you've worked effectively within a team. Discuss how you contribute to a positive team culture and support your colleagues, as this aligns with their company values.
