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For Companies At a Glance
- Tasks: Lead and optimise our app, website, and community platform for an amazing user experience.
- Company: Join a forward-thinking company focused on digital innovation and customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing digital channels and engaging with our vibrant community.
- Qualifications: Experience in digital channel management or product ownership is essential.
The predicted salary is between 45000 - 55000 £ per year.
This is a newly created role for a strategic, data-driven and customer-focused Digital Channel Manager to lead the delivery and performance of our clients app, website and customer community platform. You will take ownership of channel performance and optimisation working closely with the wider digital team to ensure a high-quality user experience.
Key Responsibilities
- Contribute to and support the delivery of the digital channel strategy for the website and mobile app aligning with organisational goals.
- Manage the roadmap and day-to-day performance of digital channels, taking ownership of continuous improvement across website, app, and community platforms.
- Work closely with the wider digital team (UX, product, content, and development) to deliver a cohesive and consistent user experience across all channels.
- Monitor, analyse, and optimise digital performance metrics, using data and user insights to improve engagement, conversion, and retention.
- Take ownership of ensuring a joined-up digital experience across web, app, and community by aligning enhancements and supporting integrated user journeys.
- Support and help deliver initiatives to grow and engage the member community, encouraging participation, knowledge sharing, and networking.
- Collaborate with Marketing, Membership, Learning, Technology, and Data teams to deliver digital improvements, campaigns, and platform enhancements.
The successful candidate for this role will have prior experience of digital channel management or product ownership. Experience of managing or owning mobile products, apps or digital platforms is essential as is the ability to manage stakeholders in a matrix environment.
Digital Channel Manager in Peterborough employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Channel Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital projects. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company’s digital channels. Bring ideas to the table on how you could improve their app or website – it shows initiative and passion!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged with our platform. It’s a great way to get noticed!
We think you need these skills to ace Digital Channel Manager in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital channel management. We want to see how your skills align with the role of Digital Channel Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role is all about being data-driven, include specific examples of how you've used data to optimise digital channels in the past. We love numbers, so if you can quantify your successes, even better!
Highlight Collaboration Experience: This position involves working closely with various teams, so be sure to mention any experience you have in cross-functional collaboration. We’re looking for someone who can seamlessly work with UX, product, content, and development teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EA First
✨Know Your Digital Channels
Before the interview, dive deep into the company's app, website, and community platform. Familiarise yourself with their features, user experience, and any recent updates. This will not only show your genuine interest but also help you discuss how you can contribute to optimising these channels.
✨Data-Driven Mindset
Prepare to discuss specific metrics and data analysis techniques you've used in previous roles. Think about how you've monitored and improved digital performance metrics in the past. Being able to share concrete examples will demonstrate your strategic approach and understanding of what drives engagement and retention.
✨Collaboration is Key
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with UX, product, content, and development teams. Share examples of how you've successfully managed stakeholder relationships and contributed to a cohesive user experience across different platforms.
✨Community Engagement Strategies
Think about initiatives you've implemented to grow and engage a member community. Be prepared to discuss how you've encouraged participation and knowledge sharing in previous roles. This will highlight your customer-focused approach and ability to foster a vibrant digital community.