At a Glance
- Tasks: Coordinate busy schedules for engineers and manage customer enquiries.
- Company: Dynamic service company based on the outskirts of Newmarket.
- Benefits: Competitive salary, 23 days holiday, pension, health cash plan, and recognition awards.
- Other info: On-site role with parking; not easily accessible by public transport.
- Why this job: Join a fast-paced environment where you can make a real difference.
- Qualifications: Strong organisational skills and experience in scheduling or coordinating services.
The predicted salary is between 26100 - 31900 £ per year.
Used to scheduling busy diaries for a team of engineers? Confident juggling maintenance visits, urgent call-outs and last-minute changes?
This Service Coordinator role could be your next move.
Based on the outskirts of Newmarket, you'll work closely with service managers and engineers to keep jobs on track and customers informed.
From the first enquiry to the completed visit, you'll make sure everyone knows what's happening and when.
It's a busy, varied role where priorities can change quickly. You'll need to think on your feet, spot what needs attention and keep things moving.
What you'll be doing
- Planning engineers' diaries and booking maintenance visits
- Coordinating urgent call-outs and rearranging schedules
- Managing the service inbox and answering customer enquiries
- Preparing quotations and contract renewals
- Ordering materials and raising purchase orders
- Supporting invoicing and keeping service records up to date
What you'll bring
Strong organisation, a confident telephone manner and the ability to take ownership of a busy workload.
Experience scheduling engineers or coordinating service appointments would be particularly useful, alongside good Microsoft Office skills.
Sage experience would be a bonus.
If you enjoy solving problems, building customer relationships and keeping a busy team organised, we'd love to hear from you.
Location
Outskirts of Newmarket. Fully on site, with parking. The location is not easily accessible by public transport.
Hours
Salary and benefits
Competitive salary, 23 days' holiday plus bank holidays, company pension, health cash plan and long service recognition awards.
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Service Coordinator in Newmarket employer: EA First
EA First Ltd is an excellent employer for those looking to embark on a rewarding career in Quantity Surveying. With a commitment to employee development, you will receive comprehensive training and support while working alongside a friendly team on prestigious projects in Warrington. The company fosters a collaborative work culture that values enthusiasm and reliability, providing ample opportunities for growth and advancement in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Newmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EA First. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EA First before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EA First:Your cover letter is your chance to shine! Tell us why you want to work at EA First specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EA First!
How to prepare for a job interview at EA First
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
