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For Companies At a Glance
- Tasks: Provide top-notch IT support and keep systems running smoothly for users.
- Company: Well-established business in Bedford with a supportive culture.
- Benefits: Hybrid working model, competitive salary, and exposure to modern IT environments.
- Why this job: Join a forward-thinking team and make a real difference in IT support.
- Qualifications: IT diploma or degree, plus experience in support roles and strong tech skills.
- Other info: Great opportunity for career growth in a dynamic IT setting.
The predicted salary is between 28000 - 42000 £ per year.
We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly. As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You will be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.
Responsibilities
- Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
- Troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support operating systems including Windows, macOS, and Linux
- Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
- Document issues, resolutions, and procedures within the IT knowledge base
- Escalate complex technical issues to third parties or senior IT teams when required
- Support employee onboarding and offboarding processes
Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- Proven experience in an IT support or helpdesk role
- Strong knowledge of computer hardware, software, and networking fundamentals
- Experience using ticketing systems and remote support tools
- Working knowledge of cybersecurity principles
- Experience with Active Directory, Office 365, and Azure Active Directory
- Experience with Microsoft Intune
- Basic understanding of servers, virtualization, and cloud platforms
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
Benefits
- Hybrid working model
- Salary up to 35,000 (dependent on experience)
- Opportunity to join a supportive, forward-thinking business
- Exposure to a broad and modern IT environment
IT Support Specialist employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight your relevant experience, especially in providing first- and second-line support, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with what we’re looking for. Keep it concise but engaging – we want to see your personality!
Showcase Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EA First
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting various systems, especially in a Microsoft environment, as this will show your potential employer that you're the right fit for their IT support needs.
✨Practice Common Scenarios
Prepare for common technical support scenarios you might face in the role. Think about how you would handle issues with Active Directory or Office 365, and be ready to explain your thought process. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Off Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be prepared to showcase your interpersonal skills during the interview. This will help them see that you can provide a great user experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticketing, or how they handle onboarding and offboarding processes. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
