At a Glance
- Tasks: Lead and optimise our clients' app, website, and community platform for an amazing user experience.
- Company: Join a forward-thinking company focused on digital innovation and customer engagement.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and user satisfaction.
- Why this job: Make a real impact by enhancing digital channels and engaging with a vibrant community.
- Qualifications: Experience in digital channel management or product ownership is essential.
The predicted salary is between 45000 - 55000 € per year.
This is a newly created role for a strategic, data-driven and customer-focused Digital Channel Manager to lead the delivery and performance of our clients app, website and customer community platform. You will take ownership of channel performance and optimisation working closely with the wider digital team to ensure a high-quality user experience.
Key Responsibilities
- Contribute to and support the delivery of the digital channel strategy for the website and mobile app aligning with organisational goals.
- Manage the roadmap and day-to-day performance of digital channels, taking ownership of continuous improvement across website, app, and community platforms.
- Work closely with the wider digital team (UX, product, content, and development) to deliver a cohesive and consistent user experience across all channels.
- Monitor, analyse, and optimise digital performance metrics, using data and user insights to improve engagement, conversion, and retention.
- Take ownership of ensuring a joined-up digital experience across web, app, and community by aligning enhancements and supporting integrated user journeys.
- Support and help deliver initiatives to grow and engage the member community, encouraging participation, knowledge sharing, and networking.
- Collaborate with Marketing, Membership, Learning, Technology, and Data teams to deliver digital improvements, campaigns, and platform enhancements.
The successful candidate for this role will have prior experience of digital channel management or product ownership. Experience of managing or owning mobile products, apps or digital platforms is essential as is the ability to manage stakeholders in a matrix environment.
Digital Manager - Remote working employer: EA First
As a forward-thinking employer, we offer a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model allows for flexibility while fostering collaboration across teams, ensuring that you can thrive in your role as Digital Manager. With a focus on innovation and continuous improvement, we provide opportunities to engage with cutting-edge digital platforms and contribute to meaningful projects that enhance user experience.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Manager - Remote working
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital projects. This is a great way to demonstrate your expertise and passion for digital management.
✨Tip Number 3
Prepare for interviews by researching the company’s digital channels. Bring insights and suggestions to the table; it shows you’re proactive and genuinely interested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are enthusiastic about joining us and contributing to our digital strategy.
We think you need these skills to ace Digital Manager - Remote working
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital channel management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Data Skills:Since this role is all about being data-driven, include examples of how you've used data to optimise digital channels in the past. We love seeing candidates who can turn numbers into actionable insights!
Highlight Team Collaboration:This position involves working closely with various teams, so share experiences where you’ve successfully collaborated with others. We’re looking for someone who can bring people together to create a seamless user experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at EA First
✨Know Your Digital Channels
Before the interview, dive deep into the company's digital channels. Familiarise yourself with their app, website, and community platform. Be ready to discuss specific features you like or think could be improved, showing that you're not just a candidate but someone who genuinely cares about enhancing user experience.
✨Data-Driven Mindset
Since this role is all about data-driven decision-making, come prepared with examples of how you've used data to optimise digital performance in the past. Whether it's improving engagement metrics or increasing conversion rates, having concrete examples will demonstrate your capability and strategic thinking.
✨Collaboration is Key
This position requires working closely with various teams. Think of instances where you've successfully collaborated with UX, content, or development teams. Highlight your communication skills and how you ensure everyone is aligned towards a common goal, as this will resonate well with the interviewers.
✨Show Your Passion for Community Engagement
Engagement is crucial for this role, so be ready to share your ideas on how to grow and engage the member community. Discuss any previous initiatives you've led or participated in that encouraged participation and knowledge sharing, showcasing your enthusiasm for building strong digital communities.
