At a Glance
- Tasks: Lead and optimise our app, website, and community platform for an amazing user experience.
- Company: Join a forward-thinking company focused on digital innovation and customer engagement.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and user insights.
- Why this job: Make a real impact by enhancing digital channels and engaging with our vibrant community.
- Qualifications: Experience in digital channel management or product ownership is essential.
The predicted salary is between 45000 - 55000 € per year.
This is a newly created role for a strategic, data-driven and customer-focused Digital Channel Manager to lead the delivery and performance of our clients app, website and customer community platform. You will take ownership of channel performance and optimisation working closely with the wider digital team to ensure a high-quality user experience.
Key Responsibilities
- Contribute to and support the delivery of the digital channel strategy for the website and mobile app aligning with organisational goals.
- Manage the roadmap and day-to-day performance of digital channels, taking ownership of continuous improvement across website, app, and community platforms.
- Work closely with the wider digital team (UX, product, content, and development) to deliver a cohesive and consistent user experience across all channels.
- Monitor, analyse, and optimise digital performance metrics, using data and user insights to improve engagement, conversion, and retention.
- Take ownership of ensuring a joined-up digital experience across web, app, and community by aligning enhancements and supporting integrated user journeys.
- Support and help deliver initiatives to grow and engage the member community, encouraging participation, knowledge sharing, and networking.
- Collaborate with Marketing, Membership, Learning, Technology, and Data teams to deliver digital improvements, campaigns, and platform enhancements.
The successful candidate for this role will have prior experience of digital channel management or product ownership. Experience of managing or owning mobile products, apps or digital platforms is essential as is the ability to manage stakeholders in a matrix environment.
Digital Manager - Hybrid (Permanent) employer: EA First
As a forward-thinking employer, we offer a dynamic work environment that fosters innovation and collaboration, particularly for our Digital Manager role. Our hybrid working model promotes flexibility, while our commitment to employee development ensures you have ample opportunities for growth and advancement within the digital landscape. Join us to be part of a culture that values creativity and teamwork, all while making a meaningful impact on our clients' digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Manager - Hybrid (Permanent)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company and its digital channels. Be ready to discuss how you can contribute to their strategy and improve user experience based on your insights and data-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can help us enhance our digital platforms. Your next opportunity could be just a click away!
We think you need these skills to ace Digital Manager - Hybrid (Permanent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Digital Manager role. Highlight any previous work with digital channels, apps, or community platforms to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about digital management. Share specific examples of how you've optimised user experiences or improved digital performance metrics in past roles.
Showcase Your Data Skills:Since this role is all about being data-driven, don’t forget to mention your experience with analysing and optimising digital performance metrics. We want to see how you’ve used data to drive engagement and retention!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at EA First
✨Know Your Digital Channels
Before the interview, dive deep into the company's digital channels. Familiarise yourself with their app, website, and community platform. Be ready to discuss specific features you like or think could be improved, showing that you're not just a candidate but someone who genuinely cares about enhancing user experience.
✨Data-Driven Mindset
Since this role is all about data-driven decision-making, come prepared with examples of how you've used data to optimise digital performance in the past. Whether it's improving engagement metrics or increasing conversion rates, having concrete examples will demonstrate your capability and strategic thinking.
✨Collaboration is Key
This position requires working closely with various teams. Think of instances where you've successfully collaborated with UX, content, or development teams. Highlight your communication skills and how you ensure everyone is aligned towards a common goal, as this will resonate well with the interviewers.
✨Show Your Passion for Community Engagement
Engagement is crucial for this role, so be ready to share your ideas on how to grow and engage the member community. Discuss any previous initiatives you've led or participated in that encouraged participation and knowledge sharing, showcasing your enthusiasm for building strong digital communities.
