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- Tasks: Be the first point of contact for client enquiries and ensure smooth communication.
- Company: Join a leading professional services organisation in vibrant Cambridge.
- Benefits: Enjoy a competitive salary, free parking, and genuine career progression opportunities.
- Why this job: Make a real impact in a supportive team while delivering exceptional client service.
- Qualifications: Previous customer service experience is essential; CRM proficiency is a plus.
- Other info: This is a full-time, office-based role perfect for proactive individuals.
The predicted salary is between 25000 - 28000 £ per year.
Are you a tenacious and charismatic individual with a passion for delivering exceptional client service? We're looking for a Customer Service Coordinator to join a leading professional services organisation in Cambridge.
In this pivotal role, you'll be the first point of contact for all client enquiries, handling communication with professionalism, clarity, and care. This is an excellent opportunity for someone looking to take the next step in their career and make a real impact within a growing team.
- Act as the primary contact for managing, documenting, and responding to inbound enquiries via phone and digital channels
- Build strong working relationships with clients and internal teams
- Ensure the smooth flow of communication between clients and colleagues
- Maintain accurate records using CRM systems
- Provide consistent, high-quality service that reflects the company's professional values
Previous experience in a similar client-facing or customer service role is essential. Ideally, experience in a professional services environment (legal, financial, consultancy, etc.). Excellent verbal and written communication skills. Highly organised, proactive, and personable. Proficiency with CRM systems is a strong advantage.
Competitive salary of £25,000-£28,000. Full-time, office-based role with free parking. Genuine opportunities for progression and professional development. A supportive, forward-thinking team environment.
If you're someone who thrives in a busy, people-focused environment and enjoys being the go-to person, this role could be the perfect fit.
Customer Support Coordinator employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their professional services and client approach will help you tailor your conversations during interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Highlight your organisational skills. Be ready to discuss specific examples of how you've managed multiple tasks or enquiries in previous roles, as this will demonstrate your ability to thrive in a busy environment.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in professional services. Emphasise your communication skills and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your ability to build relationships. Mention specific examples of how you've handled client enquiries in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills, proactivity, and personable nature. These traits are essential for the Customer Support Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EA First
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent verbal and written communication is key. Prepare to demonstrate your ability to communicate clearly and professionally during the interview. Consider sharing examples of how you've effectively handled client enquiries in the past.
✨Highlight Your Organisational Skills
This role requires a highly organised individual. Be ready to discuss how you manage your time and tasks, especially in a busy environment. You might want to mention any tools or methods you use to stay organised, particularly if they relate to CRM systems.
✨Emphasise Relationship Building
Building strong relationships with clients and internal teams is crucial. Think of specific instances where you've successfully built rapport with clients or colleagues. This will show your potential employer that you understand the importance of collaboration and communication.
✨Demonstrate Your Proactivity
Being proactive is essential in this role. Prepare to share examples of times when you've taken the initiative to solve a problem or improve a process. This will illustrate your ability to think ahead and contribute positively to the team.
