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- Tasks: Join our team to provide top-notch customer support and resolve inquiries 24/7.
- Company: EA First Ltd is a dynamic employment agency focused on connecting talent with opportunities.
- Benefits: Enjoy hybrid working options and competitive salary with shift allowances.
- Why this job: Be part of a fast-paced environment where your customs expertise makes a real impact.
- Qualifications: Customs experience and strong communication skills are essential; customer service background preferred.
- Other info: Flexible weekly shifts and on-call duties ensure variety in your work schedule.
The predicted salary is between 30000 - 42000 £ per year.
EA First Southampton, England, United Kingdom
Director @ EA First | Recruitment is my true passion and I look to partner with companies that want to use my expertise to really add value to their…
We\’re recruiting for a Customer Service Desk Analyst to join a busy customer service team based in Southampton. This team provides a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests.
This role works a weekly shift pattern and being on-call 1 week in 5.
Duties include:
- Provide 1st and 2nd line Support.
- Liaison internally and externally to ensure the customers freight is kept moving at both ports and airports.
- Perform new customer installations, upgrades and configuration changes.
- Accurate escalation of incidents requiring 2/3rd line support.
- Provide excellence in Customer Service through professional and consistent support.
- Handle customer complaints.
- Maintain customer configuration and service provision records and history.
Customer Service experience in ideally transport, logistics or a similar sector is essential.
Customs experience is essential along with knowledge of maritime and airfreight imports and exports.
You\’ll need to demonstrate excellent communication skills as well as strong customer service experience.
Location: Southampton (Hybrid working 1-2 days per week in the office after probation)
Hours: Weekly shift rotation either 7am-3pm, 9am-5pm and 11am-7pm plus on-call element which is currently 1 week out of 5.
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Service Desk Analyst (Customs) employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Analyst (Customs)
✨Tip Number 1
Make sure to highlight your customs experience during the interview. Be prepared to discuss specific scenarios where you successfully navigated customs regulations or resolved customer issues related to freight.
✨Tip Number 2
Familiarize yourself with the logistics and transport industry, especially maritime and airfreight operations. This knowledge will help you answer questions confidently and demonstrate your understanding of the sector.
✨Tip Number 3
Practice your communication skills by role-playing customer service scenarios. Being able to articulate your thoughts clearly and professionally is crucial for this position, especially when handling complaints.
✨Tip Number 4
Research common customer service tools and software used in the industry. Familiarity with these tools can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Desk Analyst (Customs)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customs and customer service experience in your application. Provide specific examples of how you've handled customer inquiries and resolved issues in previous roles.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include instances where you effectively communicated with customers or team members. This could be through written correspondence or verbal interactions.
Detail Technical Knowledge: Mention any technical knowledge related to maritime and airfreight imports and exports. If you have experience with specific systems or processes, be sure to include that information.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at EA First
✨Showcase Your Customs Knowledge
Make sure to highlight your experience with customs regulations and processes during the interview. Be prepared to discuss specific scenarios where you successfully navigated customs issues, as this is essential for the role.
✨Demonstrate Customer Service Excellence
Prepare examples that showcase your customer service skills, especially in high-pressure situations. Discuss how you handled complaints or difficult customers, emphasizing your ability to maintain professionalism and provide solutions.
✨Familiarize Yourself with the Shift Patterns
Understand the weekly shift rotation and be ready to discuss your flexibility regarding working hours. Showing that you are adaptable and willing to work on-call will demonstrate your commitment to the role.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your interpersonal skills.
