Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service and fulfilment teams to enhance the customer experience.
- Company: Join a leading global manufacturer with a strong presence in EMEA operations.
- Benefits: Opportunity for a longer-term role after a 6-month interim assignment.
- Why this job: Make a real impact during a transition period while developing your leadership skills.
- Qualifications: Experience managing customer fulfilment teams and cross-functional collaboration is essential.
- Other info: Ideal for self-starters ready to hit the ground running.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an operational Customer Service and Fulfilment Manager for an interim 6 months assignment with the possibility of a longer term appointment. Ideally you will have experience of working across the EMEA operations. You will lead a team through a period of transition working cross functionally to ensure targets are met and the customer experience is a good one.
Leading global manufacturer
In this role you will be responsible for leading customer service, fulfilment and service admin functions. You will look to implement improvements and and work across the organisation to ensure that targets are met and the the customers experience of order to cash is a good one. You will have experience of managing a small team and be a self starter able to get up and running quickly and make a difference.
You will have had prior experience of running a customer fulfilment team. The ability to operate across the different functions of a business to improve performance and be happy to look at a role on an interim basis.
Customer Operations Manager employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and trends in EMEA operations. Understanding regional nuances can help you demonstrate your expertise during discussions.
✨Tip Number 2
Highlight your experience in leading teams through transitions. Be prepared to share examples of how you've successfully managed change and improved customer experiences in previous roles.
✨Tip Number 3
Showcase your ability to work cross-functionally. Think of instances where you've collaborated with different departments to achieve common goals, as this will be crucial for the role.
✨Tip Number 4
Prepare to discuss specific improvements you've implemented in customer service or fulfilment processes. Concrete examples will illustrate your proactive approach and problem-solving skills.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fulfilment management. Emphasize any previous roles where you led a team or implemented improvements.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for this interim role. Mention your experience across EMEA operations and how you can quickly adapt to lead a team through transition.
Showcase Your Leadership Skills: Provide specific examples of how you've successfully managed teams in the past. Highlight your ability to improve performance and enhance customer experience.
Highlight Cross-Functional Experience: Discuss any experience you have working across different functions within a business. This will demonstrate your capability to collaborate effectively and meet targets.
How to prepare for a job interview at EA First
✨Show Your Leadership Skills
As a Customer Operations Manager, you'll be leading a team through transitions. Be prepared to share examples of how you've successfully managed teams in the past, especially during challenging times.
✨Demonstrate Cross-Functional Experience
Highlight your experience working across different functions within an organization. Discuss specific projects where you collaborated with other departments to improve customer service and fulfilment.
✨Focus on Customer Experience
Since the role emphasizes enhancing the customer experience, come ready with ideas or strategies you've implemented before that improved customer satisfaction and streamlined the order-to-cash process.
✨Be Ready for Quick Adaptation
This position is interim, so show that you're a self-starter who can quickly adapt to new environments. Share instances where you've rapidly learned new systems or processes and made an immediate impact.