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For Companies At a Glance
- Tasks: Lead and optimise our app, website, and community platform for an amazing user experience.
- Company: Join a forward-thinking company focused on digital innovation and customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing digital channels and engaging with our vibrant community.
- Qualifications: Experience in digital channel management or product ownership is essential.
The predicted salary is between 50000 - 60000 £ per year.
This is a newly created role for a strategic, data-driven and customer-focused Digital Channel Manager to lead the delivery and performance of our clients app, website and customer community platform. You will take ownership of channel performance and optimisation working closely with the wider digital team to ensure a high-quality user experience.
Key Responsibilities
- Contribute to and support the delivery of the digital channel strategy for the website and mobile app aligning with organisational goals.
- Manage the roadmap and day-to-day performance of digital channels, taking ownership of continuous improvement across website, app, and community platforms.
- Work closely with the wider digital team (UX, product, content, and development) to deliver a cohesive and consistent user experience across all channels.
- Monitor, analyse, and optimise digital performance metrics, using data and user insights to improve engagement, conversion, and retention.
- Take ownership of ensuring a joined-up digital experience across web, app, and community by aligning enhancements and supporting integrated user journeys.
- Support and help deliver initiatives to grow and engage the member community, encouraging participation, knowledge sharing, and networking.
- Collaborate with Marketing, Membership, Learning, Technology, and Data teams to deliver digital improvements, campaigns, and platform enhancements.
The successful candidate for this role will have prior experience of digital channel management or product ownership. Experience of managing or owning mobile products, apps or digital platforms is essential as is the ability to manage stakeholders in a matrix environment.
Digital Channel Manager in Cambridge employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Channel Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital channel management projects. This is a great way to demonstrate your expertise and make a lasting impression on hiring managers.
✨Tip Number 3
Prepare for interviews by researching the company’s digital channels. Understand their app, website, and community platform, and come armed with ideas on how you could enhance user experience and drive engagement.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can contribute to our digital strategy. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Digital Channel Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Digital: When you're writing your application, let your enthusiasm for digital channels shine through! We want to see how much you care about optimising user experiences and driving engagement. Share specific examples of your past work that highlight your passion.
Be Data-Driven: Since this role is all about data, make sure to include any relevant metrics or results from your previous roles. We love numbers that tell a story! Show us how you've used data to improve performance in your past projects.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your experience with mobile products and digital platforms, and explain how it aligns with our goals at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EA First
✨Know Your Digital Channels
Before the interview, dive deep into the company's app, website, and community platform. Familiarise yourself with their features, user experience, and any recent updates. This will not only show your genuine interest but also help you discuss how you can contribute to optimising these channels.
✨Data-Driven Mindset
Prepare to discuss specific metrics and data analysis techniques you've used in previous roles. Think about how you've improved engagement or conversion rates through data insights. Being able to share concrete examples will demonstrate your strategic approach to digital channel management.
✨Collaboration is Key
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with UX, product, and content teams. Share examples of how you've successfully managed stakeholder relationships and contributed to a cohesive user experience across different platforms.
✨Showcase Your Community Engagement Skills
Think about initiatives you've led or participated in that encouraged community participation and knowledge sharing. Be prepared to discuss how you would support and grow the member community in this new role, as this is a crucial aspect of the position.