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- Tasks: Provide top-notch IT support and keep systems running smoothly for users.
- Company: Well-established business in Bedford with a supportive culture.
- Benefits: Hybrid working model and competitive salary up to £35,000.
- Why this job: Join a forward-thinking team and gain exposure to modern IT environments.
- Qualifications: Diploma or degree in IT, plus experience in IT support roles.
- Other info: Great opportunity for career growth and skill development.
The predicted salary is between 28000 - 42000 £ per year.
We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.
As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You will be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.
Key Responsibilities- Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
- Troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support operating systems including Windows, macOS, and Linux
- Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
- Document issues, resolutions, and procedures within the IT knowledge base
- Escalate complex technical issues to third parties or senior IT teams when required
- Support employee onboarding and offboarding processes
Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- Proven experience in an IT support or helpdesk role
- Strong knowledge of computer hardware, software, and networking fundamentals
- Experience using ticketing systems and remote support tools
- Working knowledge of cybersecurity principles
- Experience with Active Directory, Office 365, and Azure Active Directory
- Experience with Microsoft Intune
- Basic understanding of servers, virtualization, and cloud platforms
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
Hybrid working model. Salary up to £35,000 (dependent on experience). Opportunity to join a supportive, forward-thinking business. Exposure to a broad and modern IT environment.
IT Support Specialist in Bedford employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Specialist in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist role. Highlight your relevant experience, especially in providing first- and second-line support, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with the responsibilities listed. Be sure to show off your problem-solving abilities and communication skills.
Showcase Your Technical Skills: In your application, make sure to showcase your technical skills clearly. Mention your experience with Active Directory, Office 365, and any other relevant tools or systems. This will help us see that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at EA First
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting and support across different operating systems like Windows, macOS, and Linux. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their IT environment and any specific tools they use, like Active Directory or Office 365. This will help you tailor your answers and demonstrate that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific technical issues or user scenarios. Think through common problems you’ve encountered in previous roles and how you resolved them. Practising these responses will help you articulate your problem-solving skills effectively during the interview.
✨Show Off Your Communication Skills
As an IT Support Specialist, you'll need to communicate complex technical information clearly. During the interview, practice explaining technical concepts in simple terms. This will highlight your ability to provide excellent support and ensure a great user experience, which is key for the role.
