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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with key account customers.
- Company: Leading manufacturer in Wolverhampton, part of a global US Group.
- Benefits: Competitive salary of £26,000 - £28,000 plus benefits.
- Why this job: Join a market leader and make a real impact on customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and problem-solving abilities.
- Other info: Full-time on-site role with opportunities for growth.
The predicted salary is between 26000 - 28000 £ per year.
My client, a leading manufacturer based in Wolverhampton, is seeking a Customer Service Advisor to deliver exceptional customer service and build strong relationships. They operate from a purpose-built site in Wolverhampton and are a market leader in their product offering. They are part of a larger US Group which facilitates a global customer base.
As Customer Service Advisor, reporting to the Customer Services Manager, you will:
- Provide high-quality customer service via phone and email to a range of key account customers
- Meet and exceed service targets and KPIs
- Work closely with internal teams to resolve customer queries efficiently
- Offer proactive recommendations to enhance customer experience
- Process customer orders and maintain accurate database records
- Support general administrative tasks within the team
The most desirable Customer Service Advisor applicant will have:
- Experience in customer service or account management
- Excellent verbal and written communication skills
- Commercial awareness and confidence working to KPIs
- Familiarity with systems such as SAGE or Salesforce (advantageous)
- Creative problem-solving skills and a proactive approach
£26,000 - £28,000 plus benefits. Please note this role is full time on-site in Wolverhampton.
Customer Service Advisor in Wolverhampton employer: EA First Compass House
Contact Detail:
EA First Compass House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your experience with systems like SAGE or Salesforce if you have it!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but let your unique voice come through. We love a bit of personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EA First Compass House
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you’ve gone above and beyond for a customer, as this will show your commitment to delivering exceptional service.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Understanding their market position and customer base will help you tailor your answers. Mentioning how you can contribute to their goals will impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to KPIs and how you’ve met them in the past. Be ready to discuss your problem-solving skills and provide examples of how you’ve handled difficult situations. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer, demonstrating your engagement and interest in the position.
