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- Tasks: Provide first line IT support for hardware and software issues.
- Company: Join a leading Bio-tech organisation near Ely, making a difference in the industry.
- Benefits: Competitive salary, opportunities for skill development, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic field.
- Qualifications: Strong IT skills and a willingness to learn are essential.
- Other info: This is an office-based role with potential for career advancement.
The predicted salary is between 22000 - 28000 £ per year.
Looking to build a career in IT support? This is a great opportunity to join a leading Bio-tech organisation to provide Help Desk support with Microsoft products and hardware. If you have some strong IT skills and you are willing to learn this could be a great move for you.
Leading Bio tech organisation based near Ely. This rolewill be office based.
As Help Desk you will be responding to hardware and software problems related but not limited to:
- Email, MS Teams, and other MS Office Products
- Printers
- Imaging New Computers
- Desktop phones
- Identify potential cyber security issues
- Drive mapping
- Changing Passwords
- Desk Setup for IT equipment
If you have a base of good IT skills and you are looking to learn and develop your skills this would be a great role for you.
£26,000 to £32,000
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
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IT Help Desk First Line Support employer: EA First Compass House
Contact Detail:
EA First Compass House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk First Line Support
✨Tip Number 1
Familiarise yourself with the specific Microsoft products mentioned in the job description, such as MS Teams and Office. Having hands-on experience or knowledge about these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly boost your chances of landing the role.
✨Tip Number 3
Research the company’s focus on bio-tech and understand how IT support plays a role in their operations. Showing that you have a genuine interest in the industry can make a positive impression on the hiring team.
✨Tip Number 4
Prepare to discuss any previous experience you have in IT support, even if it was informal. Highlighting your willingness to learn and adapt can resonate well with employers looking for candidates eager to grow in their careers.
We think you need these skills to ace IT Help Desk First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any previous help desk or technical support roles, and emphasise your familiarity with Microsoft products and hardware.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills related to troubleshooting software and hardware issues, and express your willingness to learn and grow in the IT field.
Highlight Relevant Experience: In your application, include examples of how you've successfully resolved IT issues in the past. This could be through previous jobs, internships, or even personal projects that demonstrate your problem-solving abilities.
Showcase Your Soft Skills: Don't forget to mention your communication skills and ability to work in a team. As a Help Desk support member, you'll need to effectively communicate with users who may not be tech-savvy, so highlight any experience you have in customer service or teamwork.
How to prepare for a job interview at EA First Compass House
✨Showcase Your IT Skills
Make sure to highlight your existing IT skills during the interview. Be prepared to discuss your experience with Microsoft products, hardware troubleshooting, and any relevant software you've worked with. This will demonstrate your capability and readiness for the role.
✨Demonstrate a Willingness to Learn
Since the role is focused on learning and development, express your eagerness to expand your knowledge in IT support. Share examples of how you've successfully learned new skills in the past, which will show your adaptability and commitment to growth.
✨Prepare for Common Help Desk Scenarios
Anticipate questions related to common IT issues you might encounter, such as troubleshooting email problems or setting up new computers. Practising responses to these scenarios can help you feel more confident and ready to tackle real-life situations.
✨Understand Cyber Security Basics
Given the mention of potential cyber security issues in the job description, brush up on basic cyber security principles. Being able to discuss how to identify and address these issues will show that you are proactive and aware of important industry concerns.
