At a Glance
- Tasks: Lead transformation projects and enhance customer complaint processes in Financial Services.
- Company: Join a leading Financial Services firm with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and potential for contract extension.
- Other info: Opportunity to work on impactful projects with a dynamic team.
- Why this job: Make a real difference in client experiences while advancing your career.
- Qualifications: Extensive Business Analyst experience in Financial Services and strong stakeholder engagement skills.
The predicted salary is between 42900 - 55000 £ per year.
We’re supporting a leading Financial Services client working on a key client complaints initiative. This role will require extensive experience as a Business Analyst within Financial Services, and experience delivering customer/client complaint transformations.
Key Responsibilities
- Experience delivering complex change & transformation programmes within Wealth Management and wider Financial Services
- Experience delivering customer/client complaint initiatives
- Ability to work as both a hands-on Business Analyst, and as Senior Business Analyst, leading workshops and engaging with senior stakeholders and key business owners in a clear and confident manner
- Experience reviewing, simplifying, and redesigning complex processes, as well as demonstrable ability leading As-Is & To-Be process mapping
- Comfortable defining KPIs / MI to track benefits, with a focus on operational efficiency.
Senior Business Analyst employer: ea Change
Join a leading Financial Services firm in Gloucestershire, where you will be part of a dynamic team dedicated to driving meaningful change in client complaint initiatives. With a strong focus on employee growth and a collaborative work culture, this role offers the opportunity to engage with senior stakeholders while enjoying the flexibility of hybrid working. Benefit from competitive rates and the potential for contract extension, making it an ideal environment for professionals seeking impactful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the Financial Services sector and let them know you're on the lookout for a Senior Business Analyst role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your experience with customer complaint transformations. Be ready to share specific examples of how you've led workshops and engaged with stakeholders, as this will show you're the right fit for the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the process, so don’t miss out!
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in Financial Services and customer complaint transformations. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Achievements:When writing your application, don’t just list your duties; showcase your achievements! Use specific examples of how you’ve delivered complex change programmes or improved processes in previous roles. This will help us see the impact you've made.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, especially when it comes to complex topics like process mapping and KPIs. Make it easy for us to understand your experience and how it fits the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at ea Change
✨Know Your Financial Services Inside Out
Make sure you brush up on your knowledge of the Financial Services sector, especially around customer complaints and transformation initiatives. Familiarise yourself with recent trends and challenges in Wealth Management to show that you're not just a Business Analyst, but one who understands the industry deeply.
✨Showcase Your Process Mapping Skills
Be prepared to discuss your experience with As-Is and To-Be process mapping. Bring examples of how you've simplified complex processes in the past. This will demonstrate your hands-on ability and strategic thinking, which are crucial for this role.
✨Engage with Confidence
Since you'll be leading workshops and engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences related to client complaints.
✨Define KPIs Like a Pro
Prepare to talk about how you've defined KPIs and MI in previous roles. Think of specific examples where your focus on operational efficiency led to measurable benefits. This will highlight your analytical skills and your ability to drive change effectively.
