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For Companies At a Glance
- Tasks: Ensure accurate data entry, manage payments, and provide top-notch customer service.
- Company: Join a leading financial services firm with a focus on teamwork and innovation.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that makes a real difference in client services.
- Qualifications: 1+ year in UK banking, strong communication skills, and attention to detail.
- Other info: Entry-level role with great potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by ea Change. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The role involves ensuring accurate data entry into processing systems, managing and controlling payments, overseeing customer accounts, and ensuring timely delivery while providing excellent customer service. The position will involve responding to inquiries and requests from multinational clients.
Responsibilities- Process and validate domestic and international payments (BACS, CHAPS, SWIFT, FPS, etc.), ensuring accuracy and timely execution.
- Manage customer accounts, handle inquiries, and coordinate with clients and internal teams to resolve issues efficiently.
- Oversee operational reports, including compensation, overdraft, and clearing reports, taking necessary actions for any discrepancies.
- Administer credit card data, credit limits, and manage manual entries, ensuring correct processing.
- Monitor and manage non-automated payments, sanctions alerts, and reconciliation of bank accounts, ensuring accuracy and compliance.
- Manage the client onboarding process, ensuring accurate entry of customer data and verifying account terms and fixed-term deposits.
- Collaborate across departments, act as a liaison for BS Online-related issues, and provide coverage for colleagues as needed.
- Banking Operations & Payments: 1+ year experience in UK banking, specifically in payments (BACS, SWIFT, FPS, Direct Debits, etc.), and handling reconciliations.
- Customer Service & Communication: Strong client management skills, with fluent English (Spanish is a plus), and the ability to handle inquiries efficiently.
- Attention to Detail & Accuracy: High level of precision in data entry, transaction validation, and ensuring compliance with regulations.
- Regulatory & Compliance Knowledge: Understanding of banking regulations, compliance, and risk control, ensuring adherence to industry standards.
- Problem Solving & Adaptability: Quick to adapt to new tasks, resolve operational issues, and proactively identify and solve problems.
- Teamwork & Collaboration: Ability to work well with others, coordinate across departments, and provide support when needed.
If you're interested in this role, then apply today and submit your CV for us to review!
Seniority level: Entry level
Employment type: Contract
Job function: Administrative, Consulting, and Finance
Industries: Staffing and Recruiting, Financial Services, and IT Services and IT Consulting
Client Services Officer in London employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client services and payments. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you’ve handled data entry or reconciliations accurately in past roles. It’s all about proving you can keep things precise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Services Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in banking operations and payments. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Service Skills: Since this role involves a lot of client interaction, let us know about your customer service experience. Share specific examples where you’ve handled inquiries or resolved issues efficiently.
Be Detail-Oriented: Attention to detail is key in this position. When writing your application, double-check for any typos or errors. We appreciate precision, especially when it comes to data entry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at ea Change
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment systems like BACS, CHAPS, and SWIFT. Being able to discuss these confidently will show that you understand the core responsibilities of the Client Services Officer role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries in the past. Highlight your communication skills and ability to resolve issues efficiently, as this is crucial for the role.
✨Attention to Detail is Key
Be ready to demonstrate your attention to detail. You might be asked about how you ensure accuracy in data entry and transaction validation, so think of specific instances where you've excelled in this area.
✨Familiarise Yourself with Compliance Regulations
Understanding banking regulations and compliance is essential. Brush up on relevant industry standards and be prepared to discuss how you would ensure adherence to these in your role.
