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- Tasks: Lead the bank's digital strategy and enhance customer experience across all platforms.
- Company: Join an established international bank focused on digital transformation and customer engagement.
- Benefits: Enjoy a hybrid working model, private healthcare, pension, and more perks.
- Why this job: Shape the future of banking while driving innovation in a dynamic environment.
- Qualifications: Over 10 years in digital banking with strong leadership and transformation experience required.
- Other info: This is a strategic role reporting directly to the CEO.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Digital Channels – International Bank We’re supporting an established international bank in the search for a Head of Digital Channels – a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and collaborate with technology teams on enhancements Align digital initiatives with transformation and growth objectives Act as a key voice in executive-level discussions on customer experience and digital change We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments. Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles Deep understanding of digital platforms and customer journey optimisation within financial services Proven ability to lead complex, cross-functional digital transformation programmes Hands-on experience with core banking systems and CRM tools (including Salesforce) Confident stakeholder manager with experience engaging at executive and board level Bonus, private healthcare, pension, and additional benefits Hybrid working model (3 days on-site in Central London) Opportunity to shape the digital future of an established and ambitious bank Employment type Full-time Job function Management Sign in to set job alerts for “Head of Digital” roles. Head of Digital Marketing – Up to ÂŁ80,000 Head of Marketing – Contemporary Fashion Brand Head of Digital Marketing (Hybrid, Full-Time) Head of Digital Marketing (Hybrid, Full-Time) Head of Digital Growth for Loqate.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #
Head of Financial Management - Hybrid employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Financial Management - Hybrid
✨Tip Number 1
Network with professionals in the banking and digital transformation sectors. Attend industry events, webinars, or conferences where you can meet key players and learn about the latest trends. This will not only expand your connections but also give you insights that could be beneficial during interviews.
✨Tip Number 2
Familiarise yourself with the latest digital banking technologies and customer engagement strategies. Being well-versed in tools like Salesforce and understanding the nuances of customer journey optimisation will set you apart as a candidate who is ready to lead.
✨Tip Number 3
Prepare to discuss your previous experiences in leading digital transformation projects. Be ready to share specific examples of how you've driven change and improved customer experiences in regulated environments, as this will demonstrate your capability for the role.
✨Tip Number 4
Engage with the bank's current digital channels and assess their performance. By identifying areas for improvement or innovation, you can present actionable insights during your discussions, showcasing your proactive approach and strategic thinking.
We think you need these skills to ace Head of Financial Management - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital banking and transformation. Focus on your leadership roles and any specific achievements that demonstrate your ability to drive digital change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for shaping digital customer experiences. Mention how your strategic thinking aligns with the bank's goals and provide examples of past successes in similar roles.
Highlight Relevant Skills: Emphasise your expertise in digital platforms, customer journey optimisation, and stakeholder management. Be specific about your hands-on experience with core banking systems and CRM tools like Salesforce.
Showcase Leadership Experience: Detail your experience in leading cross-functional teams and managing complex digital transformation programmes. Use metrics or outcomes to illustrate the impact of your leadership on previous projects.
How to prepare for a job interview at ea Change
✨Understand the Digital Landscape
Familiarise yourself with the latest trends in digital banking and customer experience. Be prepared to discuss how these trends can be integrated into the bank's strategy and how they align with regulatory standards.
✨Showcase Your Leadership Experience
Highlight your previous roles in senior leadership, particularly those involving digital transformation. Use specific examples to demonstrate your ability to lead cross-functional teams and drive impactful change.
✨Prepare for Executive-Level Discussions
Since this role involves engaging with executives and board members, practice articulating your vision for digital channels clearly and confidently. Be ready to discuss how you would align digital initiatives with broader business goals.
✨Demonstrate Stakeholder Management Skills
Be prepared to discuss your experience in managing stakeholders at various levels. Provide examples of how you've successfully engaged with different departments to achieve a common goal, especially in regulated environments.
