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- Tasks: Lead the bank's digital strategy and enhance customer experience across all platforms.
- Company: Join an established international bank focused on digital transformation and customer engagement.
- Benefits: Enjoy a hybrid working model, private healthcare, pension, and more perks.
- Why this job: Shape the future of digital banking while driving innovation and efficiency.
- Qualifications: Over 10 years in digital banking with strong leadership and transformation experience required.
- Other info: This is a strategic role reporting directly to the CEO.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Digital Channels – International Bank We’re supporting an established international bank in the search for a Head of Digital Channels – a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and collaborate with technology teams on enhancements Align digital initiatives with transformation and growth objectives Act as a key voice in executive-level discussions on customer experience and digital change We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments. Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles Deep understanding of digital platforms and customer journey optimisation within financial services Proven ability to lead complex, cross-functional digital transformation programmes Hands-on experience with core banking systems and CRM tools (including Salesforce) Confident stakeholder manager with experience engaging at executive and board level Bonus, private healthcare, pension, and additional benefits Hybrid working model (3 days on-site in Central London) Opportunity to shape the digital future of an established and ambitious bank Employment type Full-time Job function Management Sign in to set job alerts for “Head of Digital” roles. Head of Digital Marketing – Up to ÂŁ80,000 Head of Marketing – Contemporary Fashion Brand Head of Digital Marketing (Hybrid, Full-Time) Head of Digital Marketing (Hybrid, Full-Time) Head of Digital Growth for Loqate.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #
Head of Digital - CRM / Dynamics / Web employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital - CRM / Dynamics / Web
✨Tip Number 1
Network with professionals in the banking and digital transformation sectors. Attend industry events, webinars, or meetups to connect with key players who might provide insights or referrals for the Head of Digital position.
✨Tip Number 2
Showcase your leadership skills by sharing examples of successful digital transformation projects you've led. Be prepared to discuss how you managed cross-functional teams and engaged stakeholders at all levels during interviews.
✨Tip Number 3
Stay updated on the latest trends in digital banking and customer experience. Familiarise yourself with emerging technologies and regulatory changes that could impact the role, as this knowledge will be crucial in discussions with the hiring team.
✨Tip Number 4
Prepare to articulate a clear vision for the bank's digital strategy. Think about how you would approach the end-to-end customer journey and be ready to present innovative ideas that align with the bank's goals during the interview process.
We think you need these skills to ace Head of Digital - CRM / Dynamics / Web
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in digital banking and transformation. Focus on your leadership roles and any specific achievements related to digital strategy and customer journey optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for shaping digital customer experiences. Mention your strategic thinking and hands-on leadership style, and how these align with the bank's goals for digital transformation.
Showcase Relevant Experience: When detailing your work history, emphasise your experience with core banking systems and CRM tools like Salesforce. Provide examples of successful digital transformation programmes you've led, particularly in regulated environments.
Prepare for Executive-Level Discussions: Since this role involves engaging with executives and board members, be ready to discuss your vision for digital change. Prepare insights on how you can drive innovation while ensuring compliance with regulatory standards.
How to prepare for a job interview at ea Change
✨Showcase Your Strategic Vision
As a candidate for the Head of Digital Channels, it's crucial to articulate your strategic vision for digital transformation. Prepare to discuss how you would align the bank's digital strategy with its overall business goals and demonstrate your understanding of customer journey optimisation.
✨Highlight Your Leadership Experience
With over 10 years in digital banking, ensure you share specific examples of your leadership roles. Discuss how you've successfully led cross-functional teams and managed complex digital transformation programmes, particularly in regulated environments.
✨Demonstrate Technical Proficiency
Familiarise yourself with core banking systems and CRM tools like Salesforce. Be ready to discuss your hands-on experience with these technologies and how they can enhance customer engagement and streamline processes within the bank.
✨Prepare for Executive-Level Discussions
Since this role involves engaging with executives and board members, practice articulating your ideas clearly and confidently. Prepare to discuss how you would act as a key voice in discussions about customer experience and digital change, showcasing your stakeholder management skills.
