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- Tasks: Lead the bank's digital strategy and enhance customer experience across all platforms.
- Company: Join an established international bank focused on digital transformation and customer engagement.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, pension, and hybrid working options.
- Why this job: Shape the future of banking while collaborating with senior leaders in a dynamic environment.
- Qualifications: Over 10 years in digital banking with proven leadership in transformation and customer journey optimisation.
- Other info: This is a strategic role reporting directly to the CEO, offering significant impact and visibility.
The predicted salary is between 72000 - 108000 £ per year.
We’re supporting an established international bank in the search for a Head of Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap.
As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM.
This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards.
Key Responsibilities- Develop and implement the digital channels strategy in line with business goals
- Own the end-to-end customer journey across key digital platforms
- Drive continuous improvement and innovation in digital product delivery
- Oversee platform performance and collaborate with technology teams on enhancements
- Align digital initiatives with transformation and growth objectives
- Act as a key voice in executive-level discussions on customer experience and digital change
We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments.
You will bring:
- Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles
- Deep understanding of digital platforms and customer journey optimisation within financial services
- Proven ability to lead complex, cross-functional digital transformation programmes
- Hands-on experience with core banking systems and CRM tools (including Salesforce)
- Commercially astute with a strategic mindset focused on driving innovation and customer value
- Confident stakeholder manager with experience engaging at executive and board level
Competitive salary, bonus, private healthcare, pension, and additional benefits. Hybrid working model (3 days on-site in Central London). Opportunity to shape the digital future of an established and ambitious bank.
Head of Digital Channels employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Channels
✨Tip Number 1
Network with professionals in the banking and digital transformation sectors. Attend industry events, webinars, or conferences where you can meet key players and learn about the latest trends. This will not only enhance your knowledge but also increase your visibility to potential employers like us.
✨Tip Number 2
Showcase your expertise in digital banking by sharing insights on platforms like LinkedIn. Write articles or posts about successful digital strategies you've implemented or observed. This demonstrates your thought leadership and passion for the field, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've led digital transformation initiatives in previous roles. Be ready to explain the challenges you faced, the solutions you implemented, and the results achieved. This will help you stand out during interviews and show your hands-on experience.
✨Tip Number 4
Familiarise yourself with the latest digital banking technologies and trends, especially those related to customer journey optimisation and CRM tools like Salesforce. Being knowledgeable about these areas will not only boost your confidence but also demonstrate your commitment to staying ahead in the industry.
We think you need these skills to ace Head of Digital Channels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in digital banking and transformation. Focus on specific achievements that demonstrate your ability to lead complex, cross-functional projects and optimise customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital innovation in banking. Discuss how your strategic mindset and hands-on leadership style align with the bank's goals and how you can contribute to shaping their digital future.
Highlight Relevant Experience: When detailing your work history, emphasise roles where you have successfully implemented digital strategies or led transformation programmes. Use metrics to showcase the impact of your work, such as improved customer engagement or increased efficiency.
Prepare for Executive-Level Discussions: Since this role involves engaging with senior leadership, be ready to discuss your vision for digital channels. Prepare examples of how you've influenced executive decisions in the past and how you plan to drive innovation and customer value in this new role.
How to prepare for a job interview at ea Change
✨Showcase Your Strategic Vision
As a candidate for the Head of Digital Channels, it's crucial to articulate your strategic vision for digital banking. Prepare to discuss how you would align the bank's digital strategy with its overall business goals and demonstrate your understanding of current trends in digital transformation.
✨Highlight Cross-Functional Leadership Experience
This role requires collaboration across various teams. Be ready to share specific examples of how you've successfully led cross-functional projects in the past, particularly in digital banking or financial services, and how you managed stakeholder expectations at all levels.
✨Demonstrate Customer-Centric Thinking
Emphasise your commitment to enhancing the customer experience. Discuss how you have previously optimised customer journeys and delivered seamless digital experiences, ensuring that your approach aligns with regulatory standards and best practices.
✨Prepare for Executive-Level Discussions
Since this position involves engaging with senior leadership, practice articulating your ideas clearly and confidently. Be prepared to discuss how you would contribute to executive-level discussions on digital change and customer experience, showcasing your ability to influence and drive innovation.
