At a Glance
- Tasks: Support and maintain partner and client-facing applications, primarily Salesforce.
- Company: Dynamic financial services company in Gloucestershire with a collaborative culture.
- Benefits: Competitive rate of up to £450/day, hybrid work model, and potential for contract extension.
- Other info: Immediate start available; great opportunity for career growth in fintech.
- Why this job: Join a hands-on role in a regulated environment and make a real impact.
- Qualifications: 4-5 years application support experience, Salesforce knowledge, and SQL proficiency required.
Contract
Location: Gloucestershire (Hybrid — 2 days onsite)
Rate: Up to £450/day | Inside IR35 (Umbrella)
Duration: 6-month initial contract
Start: Immediate
Change is partnering with a financial services company in Gloucestershire to source an experienced Application Support Analyst on an initial 6-month contract.
The Role
You'll be responsible for supporting and maintaining partner and client-facing applications, with Salesforce as the primary platform. This is a hands-on application support role within a regulated environment, requiring strong problem-solving skills and the ability to manage and resolve issues efficiently.
Key Responsibilities
- Provide application support for partner and client-facing systems, including Salesforce
- Diagnose and resolve application issues, escalating where appropriate
- Use SQL to investigate and resolve data-related issues
- Support and troubleshoot AWS-hosted environments where required
- Work closely with internal stakeholders and third-party vendors to ensure service continuity
- Document incidents, resolutions, and known errors in line with ITIL best practice
What We're Looking For
- 4–5 years' application support experience minimum
- Hands-on Salesforce experience in a support or admin capacity
- SQL proficiency — comfortable writing and running queries to diagnose issues
- AWS exposure — not essential but strongly preferred
- Experience working in a regulated environment (financial services, fintech, banking, insurance, or similar)
- Strong communication skills — this role interfaces directly with partners and clients
The Detail
- Up to £450/day (inside IR35, payable via umbrella)
- 2 days onsite in Gloucestershire, 3 days remote
- 6-month initial contract with scope to extend
- Immediate start — candidates must be available within 1–2 weeks
Application Support Specialist in Gloucester employer: ea Change
Join a dynamic financial services company in Gloucestershire as an Application Support Specialist, where you will thrive in a collaborative and innovative work culture. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of a hybrid working model. This role not only offers competitive rates but also the chance to work with cutting-edge technologies in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an Application Support Specialist role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Brush up on your Salesforce skills! Since this role heavily involves Salesforce, make sure you're comfortable navigating the platform. Consider doing a quick refresher course or even some hands-on practice to boost your confidence.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've diagnosed and resolved application issues, especially in a regulated environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of great roles listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Application Support Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce and application support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Specialist role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Problem-Solving Skills:Since this role involves diagnosing and resolving issues, make sure to include examples of how you've tackled challenges in the past. We want to know how you think on your feet and handle pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ea Change
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your hands-on experience and any specific challenges you've faced while supporting or administering the platform. This will show that you're not just familiar with it, but that you can effectively troubleshoot and resolve issues.
✨SQL Skills Are Key
Since SQL proficiency is a must-have for this role, practice writing and running queries. Prepare to explain how you've used SQL to diagnose and resolve data-related issues in past roles. Being able to demonstrate your problem-solving skills with real examples will definitely impress the interviewers.
✨Understand the Regulated Environment
Familiarise yourself with the nuances of working in a regulated environment, especially within financial services. Be prepared to discuss how you've navigated compliance and regulatory challenges in your previous roles. This will highlight your ability to adapt and thrive in such settings.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position, as you'll be interfacing directly with partners and clients. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you've successfully resolved issues through effective communication, as this will showcase your interpersonal skills.
