At a Glance
- Tasks: Design and optimise AI-powered conversational experiences for a leading financial services organisation.
- Company: Join a top UK financial services firm driving AI transformation.
- Benefits: Competitive daily rate, hybrid work model, and potential contract extension.
- Other info: Collaborative environment with opportunities to influence and innovate.
- Why this job: Shape the future of customer interactions with cutting-edge AI technology.
- Qualifications: 5+ years in conversation design and strong UX principles.
The predicted salary is between 70000 - 90000 £ per year.
£650-£850 per day | Inside IR35 6-Month Initial Contract (Likely Extension) Manchester, Leeds, Halifax or London | Hybrid (2 Days Per Week)
We're partnering with a leading UK financial services organisation on one of its most exciting AI transformation programmes to date. They're looking for an experienced Conversation Designer to help shape the future of customer interactions by transforming traditional IVR journeys into intelligent, AI-powered conversational experiences.
This is a rare opportunity to join a greenfield initiative where you'll play a key role in defining conversational strategy, influencing technical direction and creating intuitive customer experiences that leverage the latest advancements in Generative AI and Large Language Models.
Working closely with Product, Engineering, UX and AI specialists, you'll design natural, human-centred conversations across voice and digital channels, ensuring customers receive seamless, personalised experiences while helping establish best practices for conversational AI across the organisation.
The RoleAs a Conversation Designer, you'll be responsible for designing, refining and optimising conversational experiences that improve customer outcomes and drive adoption of AI-powered services. You'll evaluate how AI models retrieve and generate responses, establish robust testing and feedback processes, and use customer insight and conversation analytics to continually enhance performance.
This is a highly collaborative role requiring someone who can confidently influence technical teams, translate complex customer journeys into intuitive conversational flows and help shape the future direction of conversational AI within a large enterprise environment.
Experience Required- 5+ years' experience working as a Conversation Designer, designing customer-facing conversational experiences.
- Proven experience designing and optimising conversational journeys for chatbots, virtual assistants or AI-powered customer service solutions.
- Strong understanding of User-Centred Design (UCD), UX principles and conversational design methodologies.
- Experience working with Generative AI, Large Language Models (LLMs) and Agentic AI systems.
- Knowledge of conversational AI platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson or similar technologies.
- Understanding of IVR platforms and Voice User Interface (VUI) design.
- Experience creating testing strategies, feedback loops and using conversation analytics or AI QA tools to optimise customer experiences.
- Strong stakeholder management, communication and presentation skills, with experience collaborating across Product, UX and Engineering teams.
- Experience working within Agile delivery environments.
- Experience designing voice-first conversational experiences.
- Experience within Financial Services or another highly regulated industry.
- Degree in Linguistics, Human-Computer Interaction or a related discipline.
StudySmarter Expert Advice🤫
We think this is how you could land Creative Brand Designer in England
✨Show Off Your Skills with a Killer Portfolio
As a freelance UX/UI designer, your portfolio is your best mate. Make sure to showcase a variety of projects that highlight your design process, not just the final product. Include case studies that tell a story about how you approached the problem and the impact of your design solutions.
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Dive into online design communities like Dribbble, Behance, or even UX forums on Reddit. These platforms not only allow you to showcase your work but also help you connect with potential clients and fellow designers. Plus, attending local design meetups or online webinars can open up freelance opportunities that aren’t advertised elsewhere.
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When reaching out to potential clients, tailor your pitches to their specific needs. Highlight how your skills align with their projects and mention any related work you've done. Remember, clients love to see how you can add value to their business, so be clear about what you can bring to the table.
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We think you need these skills to ace Creative Brand Designer in England
Some tips for your application 🫡
Showcase Your Design Portfolio:As a freelance UX/UI designer, your portfolio is your golden ticket! Make sure it’s packed with your best work, showcasing your design process, user flows, and final products. Highlight projects that demonstrate not just your aesthetic skills but also your ability to solve real user problems.
Tailor Your Application to ea Change:When applying for the freelance role of Creative Brand Designer at ea Change, take a moment to research their style and design language. Customising your CV and portfolio to align with their brand aesthetics shows you're not just any designer, but the perfect fit for their team.
Crisp and Clear Proposals:When you pitch yourself, be direct about what you can bring to the table. Outline your skills clearly and mention your rates upfront. A straightforward proposal lets ea Change know you're professional and ready to hit the ground running!
Highlight Collaboration Experience:Freelance roles often involve working with various clients. Make sure to showcase any previous collaboration experiences in your CV. Mention how you’ve worked with developers, marketers, or stakeholders to create designs that keep all parties happy — that's a key selling point for us!
How to prepare for a job interview at ea Change
✨Showcase Your Portfolio like a Pro
Your portfolio is your calling card, so make sure it’s not just pretty but also tells a story. Arrange your best UX/UI design projects in a way that highlights your thought process, problem-solving skills, and the impact of your work. Talk about the challenges you faced and how you tackled them—freelancers need to show they can handle real-world problems.
✨Use Design Tools Effectively
Familiarity with design tools such as Figma, Sketch, and Adobe XD is crucial in our field. Be ready to discuss your experience with these tools in real scenarios. They might ask specific technical questions about how you’d approach a design problem or your workflow, so brush up on those details and think of examples from your previous freelance projects.
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As a freelancer, you'll be client-facing, so expect questions about handling client feedback and managing expectations. Prepare examples of how you've dealt with difficult situations or miscommunications in previous projects. Your ability to communicate effectively with clients is a major selling point, and it’s worth stressing how well you can read and meet their needs.
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Freelance work requires a lot of self-discipline and time management. Be prepared to discuss how you organise your time, juggle multiple clients, and prioritise tasks. Sharing how you've successfully managed deadlines and client relationships in the past can really set you apart from the competition and show that you're more than just a designer—you're a complete package.
