At a Glance
- Tasks: Design and optimise AI-powered conversational experiences for customers.
- Company: Leading UK financial services organisation driving AI transformation.
- Benefits: Competitive daily rate, hybrid work model, and potential contract extension.
- Other info: Collaborative environment with opportunities to influence technical direction.
- Why this job: Shape the future of customer interactions with cutting-edge AI technology.
- Qualifications: 5+ years in conversation design and strong UX principles.
The predicted salary is between 70000 - 90000 £ per year.
£650-£850 per day | Inside IR35 6-Month Initial Contract (Likely Extension) Manchester, Leeds, Halifax or London | Hybrid (2 Days Per Week)
We're partnering with a leading UK financial services organisation on one of its most exciting AI transformation programmes to date. They're looking for an experienced Conversation Designer to help shape the future of customer interactions by transforming traditional IVR journeys into intelligent, AI-powered conversational experiences.
This is a rare opportunity to join a greenfield initiative where you'll play a key role in defining conversational strategy, influencing technical direction and creating intuitive customer experiences that leverage the latest advancements in Generative AI and Large Language Models.
Working closely with Product, Engineering, UX and AI specialists, you'll design natural, human-centred conversations across voice and digital channels, ensuring customers receive seamless, personalised experiences while helping establish best practices for conversational AI across the organisation.
The RoleAs a Conversation Designer, you'll be responsible for designing, refining and optimising conversational experiences that improve customer outcomes and drive adoption of AI-powered services. You'll evaluate how AI models retrieve and generate responses, establish robust testing and feedback processes, and use customer insight and conversation analytics to continually enhance performance.
This is a highly collaborative role requiring someone who can confidently influence technical teams, translate complex customer journeys into intuitive conversational flows and help shape the future direction of conversational AI within a large enterprise environment.
Experience Required- 5+ years' experience working as a Conversation Designer, designing customer-facing conversational experiences.
- Proven experience designing and optimising conversational journeys for chatbots, virtual assistants or AI-powered customer service solutions.
- Strong understanding of User-Centred Design (UCD), UX principles and conversational design methodologies.
- Experience working with Generative AI, Large Language Models (LLMs) and Agentic AI systems.
- Knowledge of conversational AI platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson or similar technologies.
- Understanding of IVR platforms and Voice User Interface (VUI) design.
- Experience creating testing strategies, feedback loops and using conversation analytics or AI QA tools to optimise customer experiences.
- Strong stakeholder management, communication and presentation skills, with experience collaborating across Product, UX and Engineering teams.
- Experience working within Agile delivery environments.
- Experience designing voice-first conversational experiences.
- Experience within Financial Services or another highly regulated industry.
- Degree in Linguistics, Human-Computer Interaction or a related discipline.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Creative Designer in England
✨Show Off Your Creative Juice
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We think you need these skills to ace Brand Creative Designer in England
Some tips for your application 🫡
Craft a Portfolio that Pops:As a freelance marketer, your portfolio is your best friend! Make sure to showcase your best marketing campaigns, social media content, and any communications strategies you've developed. Don't just list your experience; highlight the results you achieved for your clients to demonstrate your talent.
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Define Your Services and Rates:Freelancing means you're running your own show! In your application, be clear about the services you can offer ea Change and include your rates if appropriate. This helps potential clients understand what they can expect from you and makes it easier for them to consider working together.
Don’t Forget About Availability:Clients want to know when they can start working with you, so be upfront about your availability in your application. Whether you can take on a project immediately or have a schedule lined up, being clear about timelines will make you a more attractive candidate for Brand Creative Designer at ea Change.
How to prepare for a job interview at ea Change
✨Showcase Your Portfolio
When interviewing for a freelance gig in marketing communications, having a strong portfolio is crucial. Make sure you have examples of your best work, whether that's social media campaigns, press releases, or content pieces, ready to share with the team at ea Change.
✨Familiarise Yourself with Marketing Tools
Since this role involves communication, be prepared to discuss the specific tools that you use for managing campaigns and analytics, like HubSpot or Hootsuite. Being able to demonstrate your technical comfort with these platforms can really set us apart from other candidates.
✨Pitch Your Unique Value
Freelance roles are all about standing out, so don’t just talk about what you can do—pitch why you’re the perfect fit for ea Change. Focus on your unique style, previous client success stories, and how you can tailor your approach to their needs.
✨Prepare to Discuss Your Availability
Since this is a freelance position, expect to chat about your availability and workload management. Have a clear plan on how you can fit this role into your schedule while ensuring quality output, as this will establish reliability and professionalism with the hiring team at ea Change.
