At a Glance
- Tasks: Manage payments, customer accounts, and ensure excellent service for multinational clients.
- Company: Join a dynamic team in the financial services industry, focused on client satisfaction.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Other info: This is an entry-level contract position with potential for career advancement.
- Why this job: Be part of a collaborative culture that values precision and problem-solving skills.
- Qualifications: 1+ year in UK banking, strong communication skills, and attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by ea Change. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The role involves ensuring accurate data entry into processing systems, managing and controlling payments, overseeing customer accounts, and ensuring timely delivery while providing excellent customer service. The position will involve responding to inquiries and requests from multinational clients.
Responsibilities
- Process and validate domestic and international payments (BACS, CHAPS, SWIFT, FPS, etc.), ensuring accuracy and timely execution.
- Manage customer accounts, handle inquiries, and coordinate with clients and internal teams to resolve issues efficiently.
- Oversee operational reports, including compensation, overdraft, and clearing reports, taking necessary actions for any discrepancies.
- Administer credit card data, credit limits, and manage manual entries, ensuring correct processing.
- Monitor and manage non-automated payments, sanctions alerts, and reconciliation of bank accounts, ensuring accuracy and compliance.
- Manage the client onboarding process, ensuring accurate entry of customer data and verifying account terms and fixed-term deposits.
- Collaborate across departments, act as a liaison for BS Online-related issues, and provide coverage for colleagues as needed.
Requirements
- Banking Operations & Payments: 1+ year experience in UK banking, specifically in payments (BACS, SWIFT, FPS, Direct Debits, etc.), and handling reconciliations.
- Customer Service & Communication: Strong client management skills, with fluent English (Spanish is a plus), and the ability to handle inquiries efficiently.
- Attention to Detail & Accuracy: High level of precision in data entry, transaction validation, and ensuring compliance with regulations.
- Regulatory & Compliance Knowledge: Understanding of banking regulations, compliance, and risk control, ensuring adherence to industry standards.
- Problem Solving & Adaptability: Quick to adapt to new tasks, resolve operational issues, and proactively identify and solve problems.
- Teamwork & Collaboration: Ability to work well with others, coordinate across departments, and provide support when needed.
If you're interested in this role, then apply today and submit your CV for us to review!
Seniority level
Entry level
Employment type
Contract
Job function
Administrative, Consulting, and Finance
Industries
Staffing and Recruiting, Financial Services, and IT Services and IT Consulting
#J-18808-Ljbffr
Client Services Officer employer: ea Change
ea Change is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for its ERP Transformation Project Manager. With flexible working arrangements and a commitment to employee growth, team members are encouraged to develop their skills while contributing to impactful transformation projects. Located in a vibrant area, the company fosters a culture of support and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Officer
✨Tip Number 1
Familiarise yourself with the specific payment systems mentioned in the job description, such as BACS, CHAPS, and SWIFT. Understanding these processes will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and managing client accounts. Consider role-playing scenarios with a friend or family member to practice your responses and improve your communication style.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've ensured accuracy in previous roles. Be ready to discuss specific instances where your diligence made a difference, as this is crucial for the Client Services Officer position.
✨Tip Number 4
Network with professionals in the banking and financial services industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
We think you need these skills to ace Client Services Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in banking operations and payments. Emphasise any roles where you've managed customer accounts or processed payments, as these are key responsibilities for the Client Services Officer position.
Craft a Strong Cover Letter:Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've handled inquiries or resolved issues in previous roles, demonstrating your ability to adapt and problem-solve.
Highlight Relevant Skills:In your application, clearly outline your knowledge of banking regulations and compliance. If you have experience with BACS, SWIFT, or other payment systems, make sure to include this information to show you're a strong fit for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so ensure your application reflects that quality by being free from typos and grammatical mistakes.
How to prepare for a job interview at ea Change
✨Showcase Your Banking Knowledge
Make sure to brush up on your understanding of UK banking operations, especially payments like BACS and SWIFT. Be prepared to discuss your experience in handling reconciliations and how you ensure compliance with regulations.
✨Demonstrate Customer Service Skills
Since the role involves managing customer accounts and responding to inquiries, highlight your client management skills. Share specific examples of how you've efficiently handled customer requests or resolved issues in the past.
✨Emphasise Attention to Detail
Accuracy is key in this role, so be ready to discuss how you maintain precision in data entry and transaction validation. You might want to mention any tools or methods you use to ensure that your work is error-free.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you've had to adapt quickly or resolve operational issues, and be ready to explain your thought process and the outcomes.
