At a Glance
- Tasks: Manage payments, customer accounts, and ensure excellent service for multinational clients.
- Company: Join a dynamic team in the financial services industry, focused on client satisfaction.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Other info: This is an entry-level contract position with potential for career advancement.
- Why this job: Be part of a collaborative culture that values precision and problem-solving skills.
- Qualifications: 1+ year in UK banking, strong communication skills, and attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by ea Change. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The role involves ensuring accurate data entry into processing systems, managing and controlling payments, overseeing customer accounts, and ensuring timely delivery while providing excellent customer service. The position will involve responding to inquiries and requests from multinational clients.
Responsibilities
- Process and validate domestic and international payments (BACS, CHAPS, SWIFT, FPS, etc.), ensuring accuracy and timely execution.
- Manage customer accounts, handle inquiries, and coordinate with clients and internal teams to resolve issues efficiently.
- Oversee operational reports, including compensation, overdraft, and clearing reports, taking necessary actions for any discrepancies.
- Administer credit card data, credit limits, and manage manual entries, ensuring correct processing.
- Monitor and manage non-automated payments, sanctions alerts, and reconciliation of bank accounts, ensuring accuracy and compliance.
- Manage the client onboarding process, ensuring accurate entry of customer data and verifying account terms and fixed-term deposits.
- Collaborate across departments, act as a liaison for BS Online-related issues, and provide coverage for colleagues as needed.
Requirements
- Banking Operations & Payments: 1+ year experience in UK banking, specifically in payments (BACS, SWIFT, FPS, Direct Debits, etc.), and handling reconciliations.
- Customer Service & Communication: Strong client management skills, with fluent English (Spanish is a plus), and the ability to handle inquiries efficiently.
- Attention to Detail & Accuracy: High level of precision in data entry, transaction validation, and ensuring compliance with regulations.
- Regulatory & Compliance Knowledge: Understanding of banking regulations, compliance, and risk control, ensuring adherence to industry standards.
- Problem Solving & Adaptability: Quick to adapt to new tasks, resolve operational issues, and proactively identify and solve problems.
- Teamwork & Collaboration: Ability to work well with others, coordinate across departments, and provide support when needed.
If you're interested in this role, then apply today and submit your CV for us to review!
Seniority level
Entry level
Employment type
Contract
Job function
Administrative, Consulting, and Finance
Industries
Staffing and Recruiting, Financial Services, and IT Services and IT Consulting
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Client Services Officer employer: ea Change
Join a dynamic consulting team in London, where we prioritise innovation and collaboration. As a Junior Solutions Architect, you'll benefit from a supportive work culture that encourages professional growth and offers opportunities to shape cutting-edge technology solutions. With flexible working arrangements and a focus on employee development, this role is perfect for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Officer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ea Change. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Services Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ea Change.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ea Change's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ea Change
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ea Change.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ea Change will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ea Change employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
