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For Companies At a Glance
- Tasks: Support and maintain partner and client-facing applications, primarily Salesforce.
- Company: Join a leading financial services company in Gloucestershire.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Other info: Immediate start with opportunities for growth and collaboration.
- Why this job: Make a real impact by solving problems in a dynamic, regulated environment.
- Qualifications: 4-5 years of application support experience and strong Salesforce skills required.
Location: Gloucestershire (Hybrid — 2 days onsite)
Rate: Up to £450/day | Inside IR35 (Umbrella)
Duration: 6-month initial contract
Start: Immediate
ea Change is partnering with a financial services company in Gloucestershire to source an experienced Application Support Analyst on an initial 6-month contract.
The Role
You'll be responsible for supporting and maintaining partner and client-facing applications, with Salesforce as the primary platform. This is a hands-on application support role within a regulated environment, requiring strong problem-solving skills and the ability to manage and resolve issues efficiently.
Key Responsibilities
- Provide application support for partner and client-facing systems, including Salesforce
- Diagnose and resolve application issues, escalating where appropriate
- Use SQL to investigate and resolve data-related issues
- Support and troubleshoot AWS-hosted environments where required
- Work closely with internal stakeholders and third-party vendors to ensure service continuity
- Document incidents, resolutions, and known errors in line with ITIL best practice
What We're Looking For
- 4–5 years' application support experience minimum
- Hands-on Salesforce experience in a support or admin capacity
- SQL proficiency — comfortable writing and running queries to diagnose issues
- AWS exposure — not essential but strongly preferred
- Experience working in a regulated environment (financial services, fintech, banking, insurance, or similar)
- Strong communication skills — this role interfaces directly with partners and clients
The Detail
- Up to £450/day (inside IR35, payable via umbrella)
- 2 days onsite in Gloucestershire, 3 days remote
- 6-month initial contract with scope to extend
- Immediate start — candidates must be available within 1–2 weeks
Application Support Specialist employer: ea Change
Contact Detail:
ea Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an Application Support Specialist role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Get your hands dirty with Salesforce! If you haven't already, brush up on your Salesforce skills. Consider taking a quick online course or certification to show potential employers that you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle common application support scenarios, especially around diagnosing issues with SQL or AWS. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Apply through our website! We make it super easy to apply for the Application Support Specialist role directly on our site. Plus, it shows you're keen and engaged, which is always a bonus in the eyes of hiring managers.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your application support experience, especially with Salesforce and SQL. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Application Support Specialist role. Mention your problem-solving skills and any relevant experience in regulated environments.
Showcase Your Communication Skills: Since this role involves interfacing with partners and clients, make sure to highlight your strong communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ea Change
✨Know Your Salesforce Inside Out
Since this role revolves around supporting Salesforce applications, make sure you brush up on your Salesforce knowledge. Be ready to discuss your hands-on experience and any specific challenges you've faced while using the platform.
✨SQL Skills Are Key
You’ll need to demonstrate your SQL proficiency during the interview. Prepare to talk about how you've used SQL to diagnose and resolve issues in the past. Maybe even practice writing a few queries beforehand to feel confident!
✨Understand the Regulated Environment
This position is within a regulated environment, so it’s crucial to show that you understand the importance of compliance. Familiarise yourself with relevant regulations in financial services and be prepared to discuss how you've navigated these in previous roles.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining technical issues in simple terms, as you’ll be interfacing with partners and clients. Think of examples where you successfully resolved issues through effective communication.