Senior Maintenance Administrator

Senior Maintenance Administrator

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South Chingford, East London | Full-time | Permanent
Salary: £30,000 – £32,000

We are recruiting on behalf of a well-established and growing social housing maintenance contractor, who are looking to appoint an experienced Senior Maintenance Administrator – with knowledge of Schedule of Rates (SOR), to join their Property Services team.

This is an excellent opportunity for a confident office professional with strong social housing maintenance experience, ideally with a background as a Planner / Scheduler / Coordinator. You will play a key role in supporting operational delivery, managing job flow, and acting as a central point of contact between operatives, clients, and residents.

The Role:

As a Senior Maintenance Administrator, you will support the day-to-day administration of responsive and planned maintenance works, ensuring jobs are managed efficiently from start to finish and KPIs are consistently met.

Key responsibilities include:

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Coordinating the administration of responsive and planned maintenance works

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Booking, scheduling, and monitoring repair and maintenance jobs through to completion

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Managing operatives’ diaries, workloads, and appointments

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Ensuring accurate use of SORs, job coding, and system updates

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Acting as a key point of contact for client and resident enquiries

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Supporting supervisors and contract managers with reporting and administration

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Liaising with clients, subcontractors, operatives, and internal teams

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Proactively identifying and resolving issues to maintain service delivery

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Supporting junior administrators where required

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Maintaining high standards of data accuracy, compliance, and record keeping

About You:

To be successful in this role, you will have:

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Proven experience as a Senior Maintenance Administrator or in a similar role

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Previous experience within the social housing maintenance sector

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Strong working knowledge / experience of SORs (Schedule of Rates)

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Experience managing high volumes of maintenance jobs

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Strong IT skills, including Microsoft Word, Excel, and maintenance management systems

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Excellent communication and customer service skills

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Strong xiskglj organisational skills with the ability to work to tight deadlines

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A proactive, solution-focused, “can-do” attitude

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Ability to work independently while contributing positively to a team

What’s on Offer:

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Salary: £30,000 – £32,000

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Regular salary reviews

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Full-time, permanent position

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Immediate start available

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Pension scheme

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Employee health and leisure benefits, including:

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Cashback on everyday healthcare costs (GP, dental, optical, prescriptions)

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Access to virtual GP services

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Employee Assistance Programme (EAP)

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Wellbeing support and discounts

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20 days annual leave + 8 bank holiday