At a Glance
- Tasks: Manage and oversee FM contracts, ensuring top-notch service delivery and client satisfaction.
- Company: Respected building services contractor with over 30 years of experience.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with a collaborative team and develop your leadership skills.
- Why this job: Join a leading company and make a real impact in facilities management across London.
- Qualifications: Experience in managing FM contracts and strong client-facing skills required.
The predicted salary is between 60000 - 70000 € per year.
We are recruiting on behalf of a highly respected building services and facilities management contractor for an experienced FM Contracts Manager to oversee a portfolio of maintenance and FM contracts across London and the surrounding regions.
With over 30 years of delivering mechanical, electrical, public health, and fire safety services within complex residential and commercial environments, this business has built an outstanding reputation for client satisfaction and high-quality service delivery.
The Role:
As FM Contracts Manager, you will be responsible for managing and retaining key maintenance contracts through proactive client engagement, operational coordination, compliance management, and commercial oversight. This is a client-facing role with responsibility for service delivery, mobilisation, KPI performance, and contract growth across a busy FM portfolio.
Key Responsibilities:
- Contract & Client Management
- Act as the primary point of contact for allocated FM contracts
- Build and maintain strong, long-term client relationships
- Chair client meetings and issue monthly performance reports
- Ensure contracts operate within agreed scope, KPIs, SLAs, and compliance standards
- Operational Management
- Coordinate engineers, building services operatives, supervisors, and subcontractors
- Monitor PPM completion rates, reactive response times, and SLA performance
- Ensure Safe Systems of Work, permits, RAMS, and compliance procedures are implemented
- Support the resolution of escalations, service failures, and operational issues
- Commercial & Performance
- Track remedials, variations, and additional service opportunities
- Liaise with estimating and commercial teams to develop quotations and pricing
- Compile KPI dashboards, risk registers, and performance reports
- Identify opportunities for service improvements and contract growth
About You:
To be successful in this role, you will have:
- Proven experience managing maintenance or FM contracts
- Strong client-facing experience within maintenance, engineering, or property services
- Experience coordinating engineers, supervisors, and subcontractors
- Strong understanding of KPIs, SLAs, compliance, and mobilisation activities
- Working knowledge of hard FM services including M&E and statutory compliance
- Understanding of SFG20, F-Gas, fire safety, and water hygiene requirements
- Excellent communication, organisation, and problem-solving skills
- Strong commercial awareness and a proactive mindset
Qualifications & Requirements:
Essential
- NVQ Level 5 or 6 in Facilities Management, Construction, Operations, or similar (or working towards)
- Ability to travel between sites
- Flexibility to support occasional out-of-hours activities where required
Desirable
- NEBOSH Construction Certificate or Diploma
- ILM / CMI Leadership & Management qualification
- Mechanical, Electrical, or Building Services qualification
- CSCS Manager or Supervisor card
- CAFM system experience
FM Contracts Manager (Facilities Management) in London employer: EA Associates
Join a highly respected building services and facilities management contractor that has been delivering exceptional service for over 30 years. As an FM Contracts Manager in Perivale, you will thrive in a supportive work culture that prioritises client satisfaction and employee development, offering competitive salaries and opportunities for professional growth. With a focus on collaboration and innovation, this role provides a unique chance to make a meaningful impact across a diverse portfolio of contracts in a vibrant London setting.
StudySmarter Expert Advice🤫
We think this is how you could land FM Contracts Manager (Facilities Management) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 3
Showcase your experience with KPIs and SLAs during interviews. Be ready to discuss specific examples of how you've managed contracts and improved service delivery. This will demonstrate your expertise and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace FM Contracts Manager (Facilities Management) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the FM Contracts Manager role. Highlight your experience in managing maintenance contracts and client relationships, as well as any relevant qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your skills in operational management and client engagement. Let us know why you’re excited about joining our team!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to show how you’ve improved KPIs or client satisfaction. We love seeing concrete examples of your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at EA Associates
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the FM contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs), service level agreements (SLAs), and compliance standards relevant to the role. This will not only show your expertise but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Client Management Skills
Since this role is client-facing, prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you chaired meetings or resolved issues effectively. Being able to articulate these experiences will highlight your suitability for the position.
✨Demonstrate Operational Coordination Experience
Be ready to discuss your experience coordinating teams, including engineers and subcontractors. Prepare to explain how you've monitored performance metrics like PPM completion rates and reactive response times. This will illustrate your ability to manage operational aspects effectively.
✨Highlight Your Commercial Awareness
In this role, understanding the commercial side is crucial. Be prepared to talk about how you've tracked remedials, variations, and identified service improvement opportunities in previous roles. Showing that you can think commercially will set you apart from other candidates.
