At a Glance
- Tasks: Manage and oversee FM contracts, ensuring top-notch service delivery and client satisfaction.
- Company: Respected building services contractor with over 30 years of experience.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexibility for site travel and occasional out-of-hours support needed.
- Why this job: Join a leading company and make a real impact in facilities management.
- Qualifications: Experience in managing FM contracts and strong client-facing skills required.
The predicted salary is between 60000 - 70000 € per year.
We are recruiting on behalf of a highly respected building services and facilities management contractor for an experienced FM Contracts Manager to oversee a portfolio of maintenance and FM contracts across London and the surrounding regions.
With over 30 years of delivering mechanical, electrical, public health, and fire safety services within complex residential and commercial environments, this business has built an outstanding reputation for client satisfaction and high-quality service delivery.
The Role:
As FM Contracts Manager, you will be responsible for managing and retaining key maintenance contracts through proactive client engagement, operational coordination, compliance management, and commercial oversight. This is a client-facing role with responsibility for service delivery, mobilisation, KPI performance, and contract growth across a busy FM portfolio.
Key Responsibilities:
- Contract & Client Management
- Act as the primary point of contact for allocated FM contracts
- Build and maintain strong, long-term client relationships
- Chair client meetings and issue monthly performance reports
- Ensure contracts operate within agreed scope, KPIs, SLAs, and compliance standards
- Operational Management
- Coordinate engineers, building services operatives, supervisors, and subcontractors
- Monitor PPM completion rates, reactive response times, and SLA performance
- Ensure Safe Systems of Work, permits, RAMS, and compliance procedures are implemented
- Support the resolution of escalations, service failures, and operational issues
- Commercial & Performance
- Track remedials, variations, and additional service opportunities
- Liaise with estimating and commercial teams to develop quotations and pricing
- Compile KPI dashboards, risk registers, and performance reports
- Identify opportunities for service improvements and contract growth
About You:
To be successful in this role, you will have:
- Proven experience managing maintenance or FM contracts
- Strong client-facing experience within maintenance, engineering, or property services
- Experience coordinating engineers, supervisors, and subcontractors
- Strong understanding of KPIs, SLAs, compliance, and mobilisation activities
- Working knowledge of hard FM services including M&E and statutory compliance
- Understanding of SFG20, F-Gas, fire safety, and water hygiene requirements
- Excellent communication, organisation, and problem-solving skills
- Strong commercial awareness and a proactive mindset
Qualifications & Requirements:
Essential
- NVQ Level 5 or 6 in Facilities Management, Construction, Operations, or similar (or working towards)
- Ability to travel between sites
- Flexibility to support occasional out-of-hours activities where required
Desirable
- NEBOSH Construction Certificate or Diploma
- ILM / CMI Leadership & Management qualification
- Mechanical, Electrical, or Building Services qualification
- CSCS Manager or Supervisor card
- CAFM system experience
FM Contracts Manager (Facilities Management) employer: EA Associates
Join a highly respected building services and facilities management contractor that has been delivering exceptional service for over 30 years. As an FM Contracts Manager in Perivale, you will thrive in a supportive work culture that prioritises client satisfaction and employee development, offering competitive salaries and opportunities for professional growth. With a focus on collaboration and innovation, this role provides a unique chance to make a meaningful impact across a diverse portfolio of contracts in the vibrant Greater London area.
StudySmarter Expert Advice🤫
We think this is how you could land FM Contracts Manager (Facilities Management)
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their key clients and recent achievements. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing FM contracts aligns with their needs. Highlight your client-facing skills and operational management expertise to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace FM Contracts Manager (Facilities Management)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the FM Contracts Manager role. Highlight your experience in managing maintenance contracts and client relationships, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of KPIs, SLAs, and compliance management. Let us know why you’re excited about joining our team!
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've successfully resolved operational issues or improved service delivery in past roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at EA Associates
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the FM contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs), service level agreements (SLAs), and compliance standards relevant to the role. This will not only show your expertise but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Client Management Skills
Since this role is client-facing, prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you successfully resolved issues or improved client satisfaction. This will highlight your ability to engage proactively with clients.
✨Demonstrate Operational Coordination Experience
Be ready to discuss your experience coordinating teams, including engineers and subcontractors. Share specific examples of how you've managed operational challenges, monitored performance metrics, and ensured compliance with safety procedures. This will illustrate your hands-on approach to operational management.
✨Highlight Your Commercial Awareness
Prepare to talk about your understanding of commercial aspects related to FM contracts, such as tracking remedials and identifying service improvement opportunities. Discuss any experience you have with pricing and quotations, as well as how you've contributed to contract growth in previous roles.
