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- Tasks: Support the Store Manager in daily operations and inspire the team to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, staff discounts, and access to health support.
- Why this job: Be part of a mission that funds lifesaving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Due to internal promotion, we are looking for an Assistant Store Manager to join our fashion store team in Godalming. This could be the perfect match!
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What Are We Looking For
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy
Our EDI Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our Generous Staff Benefits Include
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Assistant Store Manager in Weymouth employer: E8surveys.com
Contact Detail:
E8surveys.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Weymouth
✨Tip Number 1
Get to know the company inside out! Research the British Heart Foundation's values and mission. When you walk into that interview, show us how your passion for customer service aligns with our goals. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your previous experience can help you inspire and support the team at our fashion store.
✨Tip Number 3
Show us your flexibility! Since our stores trade 7 days a week, be ready to discuss your availability during the interview. Highlight any past experiences where you’ve adapted to changing schedules or demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at the British Heart Foundation.
We think you need these skills to ace Assistant Store Manager in Weymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us at E8surveys.com.
Show Your Passion: Let your enthusiasm for retail and helping others shine through in your application. We love candidates who are genuinely excited about delivering exceptional customer service and making a difference in the community.
Be Specific About Your Achievements: When detailing your past experiences, use specific examples that demonstrate how you’ve achieved targets or improved customer satisfaction. This helps us see the impact you could have as part of our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at E8surveys.com
✨Know the Company Inside Out
Before your interview, take some time to research E8surveys.com and the British Heart Foundation. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to deliver great service, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
Since you'll be supporting the Store Manager, it's important to showcase your supervisory experience. Think of specific instances where you led a team or handled a challenging situation. Emphasise your inclusive approach to developing teams, as this is crucial for their culture.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced environments. Practice responses to questions like how you would manage a busy day in-store or deal with a difficult customer. This will help you feel more confident during the interview.
