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- Tasks: Supervise maintenance, coordinate engineers, and manage customer service for automotive services.
- Company: Join a world-renowned multinational automotive company with a strong reputation.
- Benefits: £33,000 starting salary, travel benefits, wellness programmes, and enhanced pension plan.
- Why this job: No weekend work, ongoing training, and a chance to make an impact in the automotive industry.
- Qualifications: Experience in customer service, planning, and account management; automotive background preferred.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 19800 - 33000 £ per year.
£33,000 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon-Fri no weekend work, sick pay scheme, free onsite parking.
We are seeking a Service Controller in Gloucester to join a world-renowned, multinational automotive company supporting the service, repairs, permissions, and maintenance of works within the fire division.
This service controller role is working with an International Vehicle Manufacturer providing effective customer service and building relationships with both internal and external customers for vehicles in transport depots, airports, MOD Sites etc.
Key responsibilities- To supervise the maintenance and repair activities and book engineers for Civilian and Military contracts.
- Coordinate Engineers, manage schedules and bookings, handle breakdown requests and organise the workload of engineers.
- To provide effective customer service and build relationships with both internal and external customers.
- To action customer repairs, maintenance and breakdowns.
- To manage goods in and out of Gloucester stores.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- Account management for customers.
- Ability to troubleshoot and work under pressure, whilst having the ability to prioritise the workload.
- High standards of customer service.
- Experience working with online and internal databases to manage works.
- Previous experience within a role in which you have to plan and manage works.
- Previous account management in some sort of capacity.
- Previous experience within the automotive industry is preferred.
- Service controller / coordinator experience.
If you are interested in this service controller role, please apply now or for further information please don’t hesitate to contact Grace at E3 Recruitment.
Service Controller in Gloucester employer: E3recruitment
Contact Detail:
E3recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in service roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled tough situations in previous roles. This will demonstrate your ability to troubleshoot under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Controller in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and account management, especially in the automotive industry. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Controller role. Share specific examples of how you've managed workloads and built relationships with customers.
Showcase Your Problem-Solving Skills: In your application, mention times when you've successfully troubleshot issues under pressure. We love candidates who can think on their feet and prioritise effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at E3recruitment
✨Know Your Stuff
Make sure you brush up on the specifics of the automotive industry and the role of a Service Controller. Understand the key responsibilities like managing schedules, handling breakdown requests, and providing top-notch customer service. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Since troubleshooting is a big part of this role, be ready to share examples from your past experiences where you've successfully resolved issues under pressure. Think of specific situations where you prioritised tasks effectively and how that led to positive outcomes.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask questions about their experiences in the company and share your enthusiasm for working with both internal and external customers. A friendly attitude can go a long way!
✨Familiarise Yourself with Their Systems
Since you'll be using in-house computer systems to manage works, it’s a good idea to familiarise yourself with similar databases or software. If you have experience with any relevant tools, be sure to mention them during the interview to highlight your readiness for the role.
