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- Tasks: Manage customer enquiries and coordinate repair requests for seamless service.
- Company: Join a dynamic service team focused on excellence.
- Benefits: Competitive salary of £31k, night shifts, and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in service operations.
- Qualifications: Strong admin skills, attention to detail, and excellent communication.
- Other info: Work nights from 7pm to 7am in a supportive team environment.
The predicted salary is between 18600 - 25800 £ per year.
We are seeking a proactive and organised Service Control Administrator to join our night-time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication. You’ll be responsible for coordinating repair and breakdown requests, supporting engineers in the field, and delivering first-class service to customers.
Key Responsibilities:
- Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
- Accurately log, monitor, and update service jobs using internal systems.
- Allocate work to field service engineers and third-party contractors, maximising efficiency based on availability and location.
- Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
- Proactively update customers on job progress and outcomes, maintaining strong relationships.
- Liaise closely with team members and other departments to ensure smooth operations.
- Support the raising of invoices, including pro forma and final billing.
- Contribute ideas to improve processes and support departmental initiatives.
- Undertake any other duties necessary to support business operations and service excellence.
What We’re Looking For:
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise tasks and make decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Problem-solving mindset and ability to suggest process improvements.
- Ability to work independently while supporting a team environment.
- Commitment to personal development and professional growth.
Location: Elland
Shifts: Nights 7pm – 7am
Salary: £31k
Why Join Us: This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail-oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.
If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration.
Service Control Administrator (Nights) in Elland employer: E3recruitment
Contact Detail:
E3recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Control Administrator (Nights) in Elland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their night-time operations team. Tailor your answers to show you’re the perfect fit for the Service Control Administrator position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on showcasing your organisational skills and problem-solving mindset, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Service Control Administrator (Nights) in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative and organisational skills. Use examples that showcase your attention to detail and ability to prioritise tasks, especially in fast-paced environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the Service Control Administrator role. Mention your problem-solving mindset and how you can contribute to improving processes within the team.
Show Off Your Communication Skills: Since this role involves liaising with customers and team members, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on board with our dynamic service team!
How to prepare for a job interview at E3recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Control Administrator. Familiarise yourself with managing customer enquiries, coordinating repairs, and supporting engineers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be prepared to discuss how you prioritise tasks and manage time effectively. Bring examples from your past experiences where you successfully handled multiple responsibilities, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you effectively communicated with customers or team members to resolve issues.
✨Be Ready to Suggest Improvements
The company values a problem-solving mindset, so think about any process improvements you've implemented in previous roles. Be ready to share these ideas during your interview to show that you're proactive and committed to enhancing service operations.
