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- Tasks: Lead customer service operations and manage key client relationships in a dynamic engineering environment.
- Company: Join a leading engineering firm known for innovative solutions across diverse industries.
- Benefits: Enjoy a competitive salary, 28 days leave, a 4-day work week, and professional development opportunities.
- Why this job: Make a real impact by managing exciting projects and leading a dedicated team.
- Qualifications: Experience in customer service management and strong communication skills are essential.
- Other info: Based in Keighley, easily commutable from nearby areas with excellent career growth potential.
The predicted salary is between 32000 - 37000 ÂŁ per year.
Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets. This well‑established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in‑house application engineering team. This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.
Key Responsibilities:
- Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
- Managing account relationships with both new and existing clients, including prestigious global accounts
- Working closely with production, sales, and warehouse teams while overseeing day‑to‑day operations and logistics
- Managing fast paced and complex projects from initial enquiry through to delivery
- Leading and developing a small team
Salary & Benefits:
- Competitive salary: £32,000 – £37,000 (dependent on experience)
- 28 days annual leave (including statutory holidays), increasing with length of service
- 4‑day working week (Monday to Thursday)
- Access to healthcare and pension schemes
- Opportunities for professional development and training
To apply for the position, please click “Apply Now” and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.
Customer Service Manager employer: E3recruitment
Contact Detail:
E3recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their innovative solutions and think about how your experience can add value. This will help you stand out as a candidate who truly understands their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've managed customer relationships and complex projects in the past. Use specific examples that highlight your skills and achievements, making it clear why you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing customer relationships and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved customer satisfaction or streamlined processes. This helps us see the impact you can bring to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position and our company.
Follow Application Instructions: Make sure to follow the application instructions carefully. Click 'Apply Now' on our website and attach your updated CV. It’s a simple step, but it shows us that you pay attention to detail, which is crucial for the role!
How to prepare for a job interview at E3recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the engineering company thoroughly. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Manager, you'll likely face scenario-based questions. Think about past experiences where you've managed customer relationships or resolved conflicts. Prepare specific examples that highlight your problem-solving skills and ability to lead a team.
✨Showcase Your Communication Skills
Since this role involves acting as the main point of contact for customers, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would handle a typical customer enquiry.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the company is currently facing, or opportunities for professional development. This shows that you're not just interested in the job, but also in contributing to the company's success.
