Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, Neff and Siemens, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Description
About the role:
Represent our luxury Home Appliance brand Gaggenau within the BSH showroom network, delivering impeccably curated product demonstrations and elevated customer experiences for homeowners, design professionals, retail and commercial partners. You’ll be the face of our luxury appliance brand in-market, responsible for driving brand advocacy and sales through expert product knowledge, thoughtful presentation and memorable events.
What you will be doing:
Consultation & Product Advice
- Deliver professional consultations for booked appointments and walk-ins, including liaison with consumers, retail partners, designers and architects, ensuring "best choice" options are recommended
- Highlight relevant product USPs and other specified topics, such as brand story or product features as defined by BSH
- Prepare sales quotes, follow up pre & post-purchase related enquiries and coordinate appointments
- Deal promptly and efficiently with all telephone/email communications
- Manage mail-out requests and monitor supply levels to ensure adequate stock
Showroom Administration & Support
- Assist in coordinating all showroom bookings and ensure all appliances are functioning without fault
- Assist in ticketing, set-up of displays and merchandising as required
- Ensure immaculate presentation of the showroom and appliances at all times
- Ensure housekeeping is carried out at the close of business each day in preparation for the next trading day
- Maintain a high standard of personal appearance and up-to-date product knowledge
- Maintain supply levels of all relevant marketing and promotional materials
- Attend regular product training sessions
- Assist in organising maintenance personnel for showroom repairs, including new appliance installation, joinery and other on-site repairs
- Identify opportunities for continuous improvement to expand levels of service
Event Planning & Management
- Support the Showroom Manager with the planning, organisation and hosting of events, including sourcing relevant suppliers and required items
- Assist in coordinating and supporting external chef partners for cooking demonstrations, including setting and resetting of the dining room and back-of-house support
- Support the broader team with event and RSVP management to execute product launches, consumer demonstrations, retailer training and business partner functions
- Ensure food and beverage service is in line with relevant Food Safety Standards and Responsible Service of Alcohol (RSA) requirements
Customer relationships and after-sales service
- Cultivate relationships with architects, designers and specifiers to originate and organise new business development initiatives, including prospect events and exhibitions to increase brand awareness
- Build strong, influential relationships with the specifier, designer and architect (SDA) community through interactions and planned events
- Take customers through a consultative and educational process, assessing their needs, guiding product selections and advising on specifications
- Deliver an exceptional customer experience befitting of the brand being represented
- Provide timely after-sales customer service and ensure every enquiry is followed up
Data Tracking & Reporting
- Maintain a database of all enquiries via the CRM system where practical
- Collate data into the CRM system from customer enquiries, showroom visits and demonstrations
- Monitor and follow up on consumer sales enquiries
- Maintain accurate records and complete all administration as required
Consumer & Competitor Insights
- Draw on local shopper and consumer insights and share opportunities for improvement with the Customer Experience Manager
- Monitor competitor activities and report findings to the team
Compliance
- Maintain the privacy of databases in line with Australian legislative requirement
Skills And Experiences
Skills and Experience:
Essential:
- Strong communication and customer/audience engagement skills
- Previous exposure in luxury consumer retail or showroom environment
- Established industry relationships
- Proactive and able to manage time and prioritise effectively
- Excellent attention to detail
- Exposure to home appliance industry
- Self-confident and convincing communicator (oral and written)
- Work well independently as well as part of a team
- Ability to exercise diplomacy
- Skilled in negotiation
- Computer literacy MS Office
Desirable:
- Exposure to Architect & Interior Design industry (Highly Desired / Major Advantage)
- Awareness of other BSH and competitor products
- Ability to handle technical drawings and specifications
- Passion for food, wine, cooking
- Responsible Service of Alcohol
- First Aid Training
