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- Tasks: Manage and enhance customer relationships while providing technical support and service repairs.
- Company: Join a well-established organisation in the chemical manufacturing industry with over 50 years of experience.
- Benefits: Enjoy a competitive salary, company car, bonus scheme, and additional annual leave.
- Why this job: Be part of a dynamic team and make a real impact in client satisfaction and account management.
- Qualifications: Experience in commercial laundry or strong knowledge of equipment and servicing is preferred.
- Other info: Opportunity for travel and personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are offering an exciting opportunity to join a growing and well-established organisation. The role offers a competitive salary, company car, bonus scheme, additional annual leave accrued with length of service, alongside other company benefits! You will become part of a developing workforce alongside industry leaders who have been at the forefront of chemical manufacturing for over 50 years.
This role is ideal for someone who is passionate about supporting clients, delivering excellent account management, and enjoys hands-on involvement with equipment, including servicing and technical support.
As a Technical Account Manager, you will be responsible for managing, developing, and strengthening customer relationships, while providing technical expertise across service visits, technical service delivery, and account management within the Laundry Division.
Key Responsibilities:- Manage, develop, and enhance customer relationships across designated accounts
- Carry out service repairs on company equipment while monitoring quality and cost
- Effectively manage and grow new and existing client relationships
- Achieve agreed sales targets for assigned accounts
- Promote additional services, demonstrating strong knowledge of equipment and servicing requirements
- Provide technical support to meet business objectives and ensure high levels of customer satisfaction
- Support the acquisition of new accounts and deliver training to customers and colleagues
- Monitor and improve commercial performance, ensuring account summaries are accurate and up to date
- Ability to travel throughout the Northeast and Central Scotland, with overnight stays as required
- The ability to work autonomously and be motivated to build strong customer relationships.
- Experience within the commercial laundry industry and/or strong knowledge of equipment and servicing requirements with an understanding of electrical and mechanical components is desirable.
For further information or to be considered for the role, please click on the link below to apply directly, or contact Kate Wadsworth at E3 Recruitment on 01484 645269.
Technical Account Manager in Sunderland employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Account Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its products. We want you to show off your knowledge about their equipment and services. This will demonstrate your passion and commitment to supporting clients effectively.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing customer relationships and providing technical support. We believe that a confident presentation can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team and make an impact.
We think you need these skills to ace Technical Account Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in account management and any technical expertise you have, especially in the commercial laundry industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how you can contribute to our team. Be sure to mention any hands-on experience with equipment, as that’s a big plus for us.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you exceed sales targets or improve customer satisfaction? We love to see numbers and results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at E3 Recruitment
✨Know Your Equipment
As a Technical Account Manager, you'll need to demonstrate your understanding of the equipment you'll be working with. Brush up on the technical specifications and servicing requirements of the products relevant to the role. This will not only show your expertise but also your passion for the industry.
✨Showcase Relationship Building Skills
Prepare examples of how you've successfully managed and developed customer relationships in the past. Think about specific instances where you turned a challenging situation into a positive outcome. This will highlight your ability to enhance client satisfaction and loyalty.
✨Be Ready for Technical Questions
Expect questions that assess your technical knowledge and problem-solving skills. Prepare to discuss scenarios where you've provided technical support or resolved issues with equipment. This will help you demonstrate your hands-on experience and capability in delivering excellent service.
✨Understand the Company Culture
Research the organisation's values and culture. Be ready to explain how your personal values align with theirs. Showing that you understand their mission and are excited about being part of their team can set you apart from other candidates.
