Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Video Engineer paying £35,000 p.a Fully home-based. A great opportunity has arisen for a technically minded Video Engineer to join a growing, fully remote technology business.
Working within the Customer Experience team, you will connect customer support, product development, engineering and technical content creation. You will help deliver, quality-check and troubleshoot video content across television and digital platforms, ensuring consistently high technical standards.
This is an excellent opportunity for someone with an interest in video and broadcast engineering who wants to develop their technical knowledge while gaining hands-on experience with professional quality-control, transcoding and media-management tools.
You will work closely with customers, technical partners and internal engineering teams to resolve issues, configure media workflows and identify opportunities to improve automation. You will also explore how AI and emerging technologies could increase the team's efficiency and delivery capability.
Key responsibilities
- Provide technical support to customers and partners, resolving streaming, encoding, transcoding and video-quality issues.
- Manage customer support tickets and technical queries to a high standard and within agreed timescales.
- Assist with the day-to-day support of Telestream Vidchecker and Vantage products, escalating complex issues when required.
- Help create, maintain and update video quality-control profiles using tools such as Vidchecker.
- Create and maintain transcoding profiles using industry-standard platforms such as Vantage.
- Configure custom media workflows and conduct integration testing to support customer and technical-partner requirements.
- Work with the engineering team to integrate and optimise the use of digital-media technologies.
- Identify opportunities to increase automation across the media-management platform.
- Investigate potential uses of AI to improve workflows, troubleshooting and technical delivery.
- Build and maintain a comprehensive library of video test assets to support the development, testing and validation of new features.
- Create clear technical documentation, training materials and explainer videos for customers and colleagues. xgikmsk
- Share knowledge and provide training or guidance to other team members.
- Continue developing your technical know Please click on the apply button to read the full job description
Video Engineer in Maidstone employer: E3 Recruitment
As a leading Engineering & Manufacturing business based in Leeds, we pride ourselves on offering a supportive work culture that values skill development and employee well-being. With competitive pay, travel allowances, and the opportunity for long-term contracts, we ensure our Pipe Welders thrive in a dynamic environment where their expertise is recognised and rewarded. Join us to be part of a team that delivers innovative solutions while enjoying the benefits of free onsite parking and a commitment to your professional growth.
