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- Tasks: Manage customer enquiries and coordinate repair requests for seamless service.
- Company: Join a dynamic team focused on service excellence.
- Benefits: Competitive salary, night shifts, and opportunities for professional growth.
- Why this job: Make a real impact while supporting colleagues and customers in a fast-paced environment.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Exciting opportunity for career development in service operations.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and organised Service Control Administrator to join our night-time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication. You will be responsible for coordinating repair and breakdown requests, supporting engineers in the field, and delivering first-class service to customers.
Key Responsibilities:
- Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
- Accurately log, monitor, and update service jobs using internal systems.
- Allocate work to field service engineers and third-party contractors, maximising efficiency based on availability and location.
- Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
- Proactively update customers on job progress and outcomes, maintaining strong relationships.
- Liaise closely with team members and other departments to ensure smooth operations.
- Support the raising of invoices, including pro forma and final billing.
- Contribute ideas to improve processes and support departmental initiatives.
- Undertake any other duties necessary to support business operations and service excellence.
What We’re Looking For:
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise tasks and make decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Problem-solving mindset and ability to suggest process improvements.
- Ability to work independently while supporting a team environment.
- Commitment to personal development and professional growth.
Location: Elland
Shifts: Nights 7pm - 7am
Salary: 31k
This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail-oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.
If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment.
Service Control Administrator (Nights) in London employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Control Administrator (Nights) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills, especially in administration and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Service Control Administrator (Nights) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Service Control Administrator role. We want to see how you can bring your unique flair to our night-time operations team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can handle enquiries like a pro!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. In your application, give examples of how you've managed priorities in a fast-paced environment. This will help us see that you’re the organised superstar we need!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at E3 Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Control Administrator. Familiarise yourself with managing customer enquiries and coordinating repair requests, as these are key aspects of the job. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
Since this role requires strong administrative skills, be prepared to discuss how you prioritise tasks and manage your time effectively. Bring examples from your past experiences where you successfully handled multiple responsibilities, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about customer service scenarios, as well as how you would keep customers updated on job progress.
✨Be Ready to Suggest Improvements
The company values a problem-solving mindset, so think about any process improvements you've implemented in previous roles. Be ready to share these ideas during the interview, showing that you're proactive and committed to enhancing service operations.
