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- Tasks: Manage customer enquiries and coordinate repair requests for seamless service.
- Company: Join a dynamic service team dedicated to operational excellence.
- Benefits: Competitive salary, night shifts, and opportunities for personal growth.
- Why this job: Make a real impact while developing your career in service operations.
- Qualifications: Strong admin skills, attention to detail, and excellent communication.
- Other info: Work nights from 7pm to 7am in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and organised Service Control Administrator to join our night-time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication. You will be responsible for coordinating repair and breakdown requests, supporting engineers in the field, and delivering first-class service to customers.
Key Responsibilities:
- Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
- Accurately log, monitor, and update service jobs using internal systems.
- Allocate work to field service engineers and third-party contractors, maximising efficiency based on availability and location.
- Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
- Proactively update customers on job progress and outcomes, maintaining strong relationships.
- Liaise closely with team members and other departments to ensure smooth operations.
- Support the raising of invoices, including pro forma and final billing.
- Contribute ideas to improve processes and support departmental initiatives.
- Undertake any other duties necessary to support business operations and service excellence.
What We’re Looking For:
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise tasks and make decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Problem-solving mindset and ability to suggest process improvements.
- Ability to work independently while supporting a team environment.
- Commitment to personal development and professional growth.
Location: Elland
Shifts: Nights 7pm - 7am
Salary: 31k
This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail-oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.
If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment.
Service Control Administrator (Nights) in England employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Control Administrator (Nights) in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service control. Think about how you’d handle customer enquiries or coordinate with engineers, and be ready to share your ideas on improving processes.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight examples of how you've managed multiple tasks or prioritised effectively in a fast-paced environment. This will demonstrate that you’re the proactive candidate we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in service operations.
We think you need these skills to ace Service Control Administrator (Nights) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your administrative skills and experience relevant to the Service Control Administrator role. We want to see how you can bring your unique flair to our night-time operations team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, be sure to showcase your excellent written and verbal communication skills in your application. We love candidates who can convey information clearly and professionally!
Highlight Your Problem-Solving Abilities: We’re looking for someone with a proactive mindset, so don’t forget to mention any past experiences where you’ve successfully tackled challenges or suggested process improvements. Show us how you can contribute to our service excellence!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at E3 Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Control Administrator. Familiarise yourself with managing customer enquiries and coordinating repair requests, as well as the importance of accurate job reporting. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be ready to share examples of how you've effectively managed tasks in a fast-paced environment. Think about times when you prioritised work or improved processes, and be prepared to discuss these experiences during the interview.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions that showcase your interpersonal skills and ability to maintain strong relationships with customers and colleagues.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight any process improvements you've suggested or implemented, as this will show your proactive attitude and commitment to service excellence.
