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- Tasks: Manage customer enquiries and coordinate repair requests for seamless service.
- Company: Join a dynamic team focused on service excellence.
- Benefits: Competitive salary, night shifts, and opportunities for personal development.
- Why this job: Make a real impact while supporting colleagues and customers in a fast-paced environment.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Exciting opportunity for career growth in service operations.
The predicted salary is between 18600 - 21600 £ per year.
We are seeking a proactive and organised Service Control Administrator to join our night-time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication. You will be responsible for coordinating repair and breakdown requests, supporting engineers in the field, and delivering first-class service to customers.
Key Responsibilities:
- Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
- Accurately log, monitor, and update service jobs using internal systems.
- Allocate work to field service engineers and third-party contractors, maximising efficiency based on availability and location.
- Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
- Proactively update customers on job progress and outcomes, maintaining strong relationships.
- Liaise closely with team members and other departments to ensure smooth operations.
- Support the raising of invoices, including pro forma and final billing.
- Contribute ideas to improve processes and support departmental initiatives.
- Undertake any other duties necessary to support business operations and service excellence.
What We’re Looking For:
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise tasks and make decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Problem-solving mindset and ability to suggest process improvements.
- Ability to work independently while supporting a team environment.
- Commitment to personal development and professional growth.
Location: Elland
Shifts: Nights 7pm - 7am
Salary: £31k
Why Join Us: This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail-oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.
If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment.
Service Control Administrator (Nights) in Elland employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Control Administrator (Nights) in Elland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their night-time operations team. Tailor your responses to show you're the perfect fit for the Service Control Administrator position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on showcasing your organisational skills and problem-solving mindset, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic service team.
We think you need these skills to ace Service Control Administrator (Nights) in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and organisational skills. Use examples that show how you've handled customer enquiries or managed service jobs in the past. We want to see how you can bring your experience to our night-time operations team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're interested in the Service Control Administrator role and how your skills align with our needs. Don’t forget to mention your problem-solving mindset and any ideas you have for improving processes.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see that you can maintain strong relationships with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take the initiative to reach out directly!
How to prepare for a job interview at E3 Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Control Administrator. Familiarise yourself with managing customer enquiries and coordinating repair requests, as these are key aspects of the job. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be prepared to discuss how you prioritise tasks and manage your time effectively. Think of specific examples from your past experiences where you successfully handled multiple responsibilities, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you would keep customers updated on job progress and how you handle difficult conversations, showcasing your interpersonal skills.
✨Bring Ideas for Improvement
The company values process improvements, so come prepared with suggestions on how to enhance service operations. Think about any previous experiences where you identified inefficiencies and proposed solutions. This shows your proactive mindset and commitment to continuous improvement.
