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- Tasks: Join our resolution team to handle and resolve customer complaints effectively.
- Company: Be part of a global chemical manufacturer based in Hertfordshire, known for innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact on customer satisfaction while working in a dynamic team.
- Qualifications: No specific experience required; just bring your problem-solving skills and a positive attitude!
- Other info: This is a great opportunity for high school and college students looking to gain experience.
We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in Hertfordshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complains are handled and resolved! Key responsibilities for the Complaints Handler: Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing. Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached. Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient. The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion. Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns. Experience of the Complaints Handler: You will have experience working in a fast-paced customer service administration environment, and direct complaints resolution experience. Able to demonstrate great communication skills, showing confidence over the telephone but also through computer system. Has fantastic attention to detail, fable to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further in the future. Demonstrates good understanding of customer service, documentation, processes and overall order book management. Competence with SAP software or similar CRM system.If you have the skills and experience required for the role of Complaints Handler please clink on the link below to apply directly
Complaints Handler employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with the common complaints in the chemical manufacturing industry. Understanding typical issues like order discrepancies or product damages will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey information clearly and empathetically. Role-playing scenarios with friends can help you prepare for real customer interactions.
✨Tip Number 3
Research the company’s values and principles. Being able to align your responses and approach with their mission will show that you are a good cultural fit for the team.
✨Tip Number 4
Be ready to discuss examples of how you've resolved conflicts or handled difficult situations in the past. This will showcase your problem-solving skills and proactive approach, which are crucial for this role.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or complaint resolution. Use specific examples that demonstrate your ability to handle complaints effectively and improve customer satisfaction.
Showcase Problem-Solving Skills: Since the role involves root cause analysis and proactive problem-solving, include examples in your application that showcase your analytical skills and how you've successfully resolved issues in the past.
Professional Tone: Ensure that your application maintains a friendly yet professional tone. This reflects the company's values and shows that you can represent them well in customer interactions.
How to prepare for a job interview at E3 Recruitment
✨Understand the Role
Make sure you have a clear understanding of the Complaints Handler role and its responsibilities. Familiarize yourself with common customer complaints in the chemical manufacturing industry, as well as the company's products and services.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer complaints in the past. Highlight your ability to use root cause analysis to identify issues and implement corrective actions.
✨Emphasize Communication Skills
Since the role involves direct interaction with customers, demonstrate your strong communication skills. Practice articulating how you would keep customers informed throughout the complaint resolution process.
✨Align with Company Values
Research the company's principles and values, and be ready to explain how you embody these in your work. Show that you can represent the company professionally and efficiently in every customer interaction.
