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- Tasks: Lead the front-of-house team and ensure exceptional customer service.
- Company: Join an award-winning multi-franchise dealer group with a strong presence.
- Benefits: Enjoy 23 days annual leave, birthday off, and enhanced maternity/paternity pay.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Contact Tony Gallagher at E3 recruitment for more details.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and dedicated Assistant Service Manager who is passionate about delivering exceptional customer service. You will play a key role in supporting the Manager, leading the front-of-house team, and ensuring a seamless experience for our customers. This is an exciting opportunity to join an award-winning, multi-franchise dealer group with a strong presence throughout the M5, M4, and M42 corridors.
Key Responsibilities
- Lead the front-of-house team to meet daily operational goals.
- Ensure customer satisfaction and maintain high standards of delivery.
- Monitor workshop loading and scheduling.
- Liaise with workshop control to ensure customer expectations and deadlines are met.
- Proactively keep customers informed on the status of their vehicles.
- Book in appointments aligned with workshop capacity and customer convenience.
- Provide accurate job costings and inclusive estimates.
- Produce job cards, estimates, and invoices accurately and in a timely manner.
- Explain completed work to customers and identify upselling opportunities.
- Ensure warranty work complies with manufacturer policies.
- Accurately record work types including retail, warranty, internal, and non-chargeable.
- Coordinate with the Parts Department for parts availability.
- Meet and exceed daily, weekly, and monthly performance targets.
Benefits for you
- A day off for your Birthday.
- 23 days of annual leave per year.
- Four times death in benefit.
- Auto-enrolment pension.
- Enhanced Maternity and Paternity pay policies.
If you are interested in discussing the role of Assistant Service Manager further, please contact Tony Gallagher at E3 recruitment.
Assistant Sevice Manager in Feltham employer: E3 Recruitment
Contact Detail:
E3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Sevice Manager in Feltham
✨Tip Number 1
Familiarise yourself with the specific customer service standards and operational goals of the company. Understanding their expectations will help you demonstrate how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in an Assistant Service Manager.
✨Tip Number 3
Prepare to discuss specific examples from your past roles where you successfully led a team or improved customer satisfaction. This will showcase your leadership skills and commitment to exceptional service.
✨Tip Number 4
Research the latest trends in the automotive industry, especially regarding customer service and workshop management. Being knowledgeable about current practices will set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Assistant Sevice Manager in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to meet operational goals and ensure customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your experience in managing teams and how you can contribute to the success of the front-of-house operations.
Highlight Key Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for the role of Assistant Service Manager, especially when liaising with customers and workshop control.
Show Enthusiasm for the Company: Research the multi-franchise dealer group and express your enthusiasm for joining their team. Mention any awards or recognitions they have received and how you align with their values and goals.
How to prepare for a job interview at E3 Recruitment
✨Show Your Passion for Customer Service
As an Assistant Service Manager, your role revolves around delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with leading a front-of-house team, managing workshop schedules, and ensuring high standards of delivery. This shows that you are serious about the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage customer expectations or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Highlight Your Team Leadership Skills
Since you'll be leading a team, it's crucial to showcase your leadership abilities. Discuss your approach to motivating and guiding team members, as well as any relevant experiences where you successfully led a team to achieve operational goals.
