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For Companies At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and growth while collaborating with diverse teams.
- Company: E2M, a dynamic digital marketing agency with a strong ethical foundation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be a strategic partner to clients and drive impactful results in a fast-paced setting.
- Qualifications: 6-8 years in client account management with strong digital marketing knowledge.
- Other info: Join a passionate team and enjoy a culture of collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
E2M is not your regular digital marketing firm. We are an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals. Our client base consists of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability. We need diligent professionals like you to help us help them. If you are someone who dreams big and has the gumption to make them come true, E2M has a place for you.
We are a growing White Label Digital Agency looking for a highly dynamic, experienced and enthusiastic Senior Client Account Manager to join our highly energetic and passionate team.
Job Profile
As a Senior Client Account Manager, you will be the trusted advisor and primary point of contact for our agency partners. You will go beyond day-to-day coordination to strategically oversee client portfolios, ensuring long-term retention, account growth, and profitability. You will collaborate with cross-functional teams (project managers, developers, designers, SEO, content, and leadership) to deliver seamless client experiences while spotting opportunities for upselling and expansion.
Key Responsibilities
- Take full ownership of client accounts, ensuring retention, satisfaction, and growth.
- Act as a strategic partner to clients — guiding them on maximizing value from our services.
- Lead account reviews, renewal conversations, and upsell opportunities.
- Work closely with Project Managers & Delivery teams to ensure projects are on track (timelines, quality, scope).
- Collaborate with leadership on client portfolio performance and account planning.
- Proactively identify risks (churn, dissatisfaction, scope issues) and resolve them quickly.
- Mentor and support junior Client Account Managers, sharing best practices and playbooks.
- Provide clear and confident communication to US-based clients across multiple time zones.
- Monitor client financials (budgets, utilization, delivery margins) and report to leadership.
- Develop repeatable process improvements and SOPs to scale client success.
Requirements
- 6 to 8 years of experience in client account management within a digital agency, web development, or IT services division.
- Strong understanding of web technologies (WordPress, WooCommerce, Shopify, BigCommerce, etc.) and digital marketing fundamentals.
- Proven track record of retaining and growing client accounts (especially US/UK-based).
- Ability to strategically guide relationships, not just manage tasks.
- Exceptional communication and presentation skills; able to handle senior client stakeholders with confidence.
- Prior experience working with distributed teams and project management tools (Basecamp, ClickUp, Jira, Trello).
- Ability to multi-task and prioritise in a fast-paced agency environment.
- Strong business acumen with an eye for revenue growth, margins, and client profitability.
Essential Functions
- Own and drive accountability for all client relationships, ensuring both strategic and operational excellence.
- Coordinate with internal teams (design, development, SEO, content, QA) to ensure project requirements, scope, and deliverables are aligned and consistently delivered on time.
- Serve as a trusted advisor to clients — conducting regular check-ins, addressing concerns, and ensuring a best-in-class client experience.
- Proactively identify risks related to timing, scope, delivery quality, and budgets — resolving them before they escalate.
- Partner with the sales/pre-sales team on proposals, budgets, and renewal/upsell opportunities.
- Lead escalation management, guiding solutions for project or account-related challenges.
- Oversee budgets and delivery pipelines within project management tools (Basecamp, ClickUp, Jira), ensuring optimal resource allocation and profitability.
- Monitor client portfolio financials (revenue, delivery margin, utilization) and provide regular insights to senior leadership.
- Maintain an extremely high attention to detail, setting the quality bar for communication, documentation, and delivery.
Client Account Manager in London employer: E2M Solutions
Contact Detail:
E2M Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can add value as a Senior Client Account Manager. Tailor your answers to show you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Highlight your successes in client retention and account growth, and don’t forget to mention your knack for collaboration with cross-functional teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your dream job a reality together!
We think you need these skills to ace Client Account Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Senior Client Account Manager with us at E2M.
Tailor Your Experience: Make sure to highlight your relevant experience in client account management. We’re looking for someone who can demonstrate their ability to retain and grow client accounts, so share specific examples that showcase your skills and successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will reflect the exceptional communication skills we’re after!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at E2M Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of web technologies and digital marketing fundamentals. E2M is looking for someone who can confidently discuss platforms like WordPress, WooCommerce, and Shopify, so be ready to showcase your expertise in these areas.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate how you've successfully retained and grown client accounts in the past. Think about specific strategies you've implemented and be ready to discuss how you can apply similar approaches at E2M.
✨Communication is Key
Since you'll be dealing with US-based clients across multiple time zones, practice clear and confident communication. Consider role-playing common client scenarios with a friend to refine your presentation skills and ensure you're comfortable handling senior stakeholders.
✨Be Proactive About Problem-Solving
E2M values professionals who can identify risks before they escalate. Prepare to discuss times when you've proactively addressed issues related to timing, scope, or delivery quality, and how you resolved them effectively.
