Deployment Operations Lead in London

Overall Objectives: The Deployment Operations team is critical for maintaining the operational efficiency of the organisation, ensuring end users can accomplish business tasks. This is achieved through ownership of day-to-day deployment and management of operational systems, including managing builds, packaging and deploying software, and ensuring security tooling coverage. The team leads the implementation of new deployments and participates in the creation and maintenance of policies, standards, baselines, guidelines, and procedures.

The team's key responsibilities include:

• Deployment Operations:
• Third Level Support & Incident Management: Lead the resolution of complex incidents and provide expert support for Level 3/4 issues.
• Problem Management: Manage and resolve recurring problems to minimise downtime and ensure rapid incident resolution.
• Knowledge Creation: Develop and maintain knowledge articles for Level 1 and 2 support teams.
• Application Management: Oversee management of key applications (Intune, SCCM, Active Directory, Windows 10/11).
• Build Management: Manage the deployment process, including packaging, and distributing software applications.
• Software Deployment: Deploy software updates, patches, and new releases to end-user devices.
• Access Control: Maintain and oversee enforcement of policies, procedures, and associated plans for user system access, in systems such as Active Directory and InTune.
• CMDB: Develop and maintain the CMDB and asset management registers.
• IT Operations Management Processes: Define and implement team processes to handle all support activities, and provide up-to-date documentation.
• Incident Management: Record and monitor progress of all incidents and service requests raised into the central ITSM tools.
• Monitoring: Monitor the availability, performance and throughput of supported applications.
• Change Control: Operate within a change-controlled environment, by creating thorough deployment plans and presenting business and technical changes to the change board.
• Collaboration: Collaborate with relevant teams to plan, test and implement ongoing enhancements to systems.

Note, this list is not exhaustive, and you may be assigned additional tasks by your manager as required.

Experience Required

To be successful in this role, you should have:

• Essential:
• Leadership Experience: Demonstrated ability to lead teams in technically complex environments.
• Inspiring Leadership: Capable of inspiring and motivating direct reports to deliver high-quality results.
• Effective Organisation: Skilled at organising others and establishing alternate courses of action through clear objectives and priorities.
• Problem Solving: Ability to improve existing processes and develop creative, practical solutions while keeping the bigger picture in mind.
• Results Driven: Focused on achieving high quality outcomes aligned with organisational objectives and standards, even under tight deadlines.
• Stakeholder Relationships: Proficient in building trusting relationships with stakeholders.
• Communications: Excellent communication skills, fostering open conversations and providing honest, constructive feedback.
• Continuous Learning: Demonstrates technical and analytical excellence, continuously expanding knowledge.
• Desirable:
• Project Management: Experience in project management.

Technical requirements

To be successful in this role, you should have:

• Financial Services Experience: Worked with mission-critical applications in the financial industry.
• Windows Troubleshooting: Diagnosed application issues in Windows 11 environments.
• Scripting and Excel Skills: Proficient in PowerShell or alternative scripting language and Excel/VBA.
• ITIL: Knowledge of ITIL is preferred; completion of the ITIL Foundation course will be required within 6 months if not already attained.

Person specification

Ethical Conduct: Uphold high ethical standards.

Attention to Detail: Pay meticulous attention to details.

Effective Communication: Excel in both verbal and written communication. Translate technical information for non-technical audiences.

Analytical Approach: Approach problems systematically and analytically.

Customer Focus and Goal Orientation: Prioritise customer needs and stay goal oriented.

Adaptability and Continuous Learning: Embrace change, learn new technologies, and stay informed.

Change Management: Understand change control processes and procedures.

Openness to Innovation: Welcome new ideas and adapt approaches as needed.

Time Management: Efficiently manage workload and be flexible with working hours.

Proactive Team Player: Maintain a positive, proactive attitude while working independently or collaboratively.