At a Glance
- Tasks: Assist customers with their energy needs and resolve issues efficiently.
- Company: Established Birmingham-based energy supplier with a focus on customer and employee satisfaction.
- Benefits: Starting salary of £26,500, annual increases, pension plan, free breakfast, and gym discounts.
- Other info: Enjoy a supportive work environment with excellent career growth opportunities.
- Why this job: Join a growing company where you can make a real difference in customer service.
- Qualifications: Good communication skills and a friendly, adaptable approach are essential.
The predicted salary is between 26500 - 30500 € per year.
Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500. E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles. At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution. Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively we provide free onsite car parking.
As a Customer Service Representative you will be speaking to a diverse range of customers to quickly understand their energy supply needs. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.
Responsibilities
- On a day to day basis you will be answering inbound calls from existing customers.
- Taking ownership of customer problems, solving them at first point of contact and escalating when required.
- Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately.
- Advising customers in line with industry regulations.
What we can offer you
- £1000 annual salary increase with each year of service up to £30,500.
- An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos.
- Enrolment into a Company pension plan with a generous employer contribution.
- A really nice office base which is conveniently located within a few minutes’ walk of Birmingham International train station.
- Free onsite car parking.
- Free breakfast, hot and cold drinks.
- Discounted gym membership.
- Holiday entitlement that increases with length of service.
Skills and Experience Required
- IT literate.
- Experience in CRM desirable.
- Good communication and listening skills.
- Professional and friendly approach to work.
- Adaptable to change.
- Ability to work in a fast-paced environment.
- Monday – Friday shift patterns between 08.00 – 19.00.
Customer Service Representative employer: E
E (Gas and Electricity) is an exceptional employer that values both its customers and employees, offering a competitive starting salary of £26,500 with annual increases, comprehensive training, and a supportive work culture. Located conveniently near Birmingham International train station, the company provides excellent benefits including a generous pension plan, increasing holiday entitlement, free onsite parking, and additional perks like free breakfast and discounted gym memberships, making it an ideal place for those seeking meaningful career growth in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on E and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to take ownership and find solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re the right fit for the role.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Use this opportunity to express why you want to work with us at E and how your background aligns with our values. A personal touch goes a long way!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at E
✨Know the Company Inside Out
Before your interview, take some time to research E and its values. Understand their mission in providing excellent customer service and how they support their employees. This will not only show your interest but also help you align your answers with what they value.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or adapted your communication style to meet different needs. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you took ownership of a problem and successfully resolved it. Be ready to discuss your thought process and the steps you took to reach a solution. This will highlight your decision-making skills, which are crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the training programme, team dynamics, or career progression opportunities. This shows that you’re genuinely interested in the role and helps you assess if the company is the right fit for you.
