At a Glance
- Tasks: Help customers with their energy needs and solve problems efficiently.
- Company: Established Birmingham-based energy supplier with a focus on customer care.
- Benefits: Starting salary of £26,500, annual increases, pension plan, free breakfast, and gym discounts.
- Other info: Convenient office location with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Good communication skills and a passion for problem-solving.
The predicted salary is between 26500 - 30500 € per year.
Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500. E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles. At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution. Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking.
As a Customer Service Advisor you will be speaking to a diverse range of customers to quickly understand their energy supply needs. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.
Responsibilities:
- On a day to day basis you will be answering inbound calls from existing customers.
- Taking ownership of customer problems, solving them at first point of contact and escalating when required.
- Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately.
- Advising customers in line with industry regulations.
What we can offer you:
- £1000 annual salary increase with each year of service up to £30,500.
- An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos.
- Enrolment into a Company pension plan with a generous employer contribution.
- A really nice office base which is conveniently located within a few minutes’ walk of Birmingham International train station.
- Free onsite car parking.
- Free breakfast, hot and cold drinks.
- Discounted gym membership.
- Holiday entitlement that increases with length of service.
Skills and Experience Required:
- IT literate.
- Experience in CRM desirable.
- Good communication and listening skills.
- Professional and friendly approach to work.
- Adaptable to change.
- Ability to work in a fast-paced environment.
Monday – Friday shift patterns between 08.00 – 19.00.
Customer Service Advisor employer: E
E is an exceptional employer that values both its customers and employees, offering a competitive starting salary of £26,500 with annual increases, comprehensive training programmes, and a generous pension plan. Located conveniently near Birmingham International train station, our vibrant office culture promotes employee well-being with free onsite parking, complimentary breakfast, and discounted gym memberships, ensuring a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on E and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to take ownership and deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've taken ownership of problems in the past. We love candidates who can demonstrate their ability to resolve issues quickly and efficiently.
Be Professional Yet Friendly:Remember, we’re looking for a professional and friendly approach. Use a tone in your writing that reflects this, showing us you can adapt your communication style to meet different customer needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at E
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with E's mission to provide excellent customer service and how they support their employees. This will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your listening skills and adaptability.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you took ownership of a problem and found a solution. Be ready to discuss these scenarios during the interview, as it shows you can handle challenges effectively, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Consider asking about the training programme or how they support employee growth.
