At a Glance
- Tasks: Assist customers with their energy needs and resolve issues efficiently.
- Company: Established Birmingham-based energy supplier with a focus on customer satisfaction.
- Benefits: Starting salary of £26,500, annual increases, pension plan, free breakfast, and gym discounts.
- Other info: Convenient office location with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Good communication skills and a passion for problem-solving.
Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500. E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles. At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution. Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking.
As a Customer Service Representative you will be speaking to a diverse range of customers to quickly understand their energy supply needs. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.
Responsibilities:
- On a day to day basis you will be answering inbound calls from existing customers.
- Taking ownership of customer problems, solving them at first point of contact and escalating when required.
- Use a range of techniques to engage and build relationships quickly, often with vulnerable customers.
- Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately.
- Advising customers in line with industry regulations.
What we can offer you:
- £1000 annual salary increase with each year of service up to £30,500.
- An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos.
- Enrolment into a Company pension plan with a generous employer contribution.
- A really nice office base which is conveniently located within a few minutes’ walk of Birmingham International train station.
- Free onsite car parking.
- Free breakfast, hot and cold drinks.
- Discounted gym membership.
- Holiday entitlement that increases with length of service.
Skills and Experience Required:
- IT literate.
- Experience in CRM desirable.
- Good communication and listening skills.
- Professional and friendly approach to work.
- Adaptable to change.
- Ability to work in a fast-paced environment.
Monday – Friday shift patterns between 08.00 – 19.00.
Customer Service Representative in Birmingham employer: E
E (Gas and Electricity) is an exceptional employer located in Birmingham, offering a supportive work environment that prioritises both customer and employee satisfaction. With competitive salaries, annual increases, comprehensive training programmes, and generous benefits including a pension plan and holiday entitlement that grows with service, E fosters a culture of growth and development. The convenient office location near Birmingham International train station, along with free onsite parking and additional perks like free breakfast and discounted gym memberships, makes it an attractive place for those seeking meaningful employment in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E:Your cover letter is your chance to shine! Tell us why you want to work at E specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E!
How to prepare for a job interview at E
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
