Renal Coordinator

We have a fantastic opportunity for a Renal Coordinator to join our team based in Reading. As Renal Coordinator you will be required in partnership with the Renal Manager to coordinate the resource requirements for patients attending renal dialysis to ensure that all agreed performance and quality standards are achieved. To develop close working relationships with users to include NHS treatment centre managers, to facilitate the changes that are necessary within the service, and to be part of the team for the ultimate benefit of the patients in the community.

Contract type: Full time, Permanent /40 hours per week. This is a hybrid role where you will be expected to work 2 days in the office, and 3 days at home with the expectation of visiting renal units within your area.

Some of the benefits can you expect:

• £13.50 per hour
• Hybrid working - 2 days in the office and 3 days at home
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement of 28 days inclusive of bank holidays.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties:

• Ensures the effective and efficient operational provision of resources to meet the contractual commitments relating to renal patients.
• Assist in ensuring that renal units and patients are contacted regarding their transport requirements, advising of any inability to meet these requirements and advise of any other options as soon as it is apparent that any genuine commitments cannot be met.
• To deal with complaints/concerns and carrying out investigations complaints and other reported incidents as and when directed by the Renal Manager NEPTS providing responses as required.
• Monitors the performance of NEPTS and external provider resources relating to renal patient activity and compliance with Key Performance Indicators (KPI) and quality standards as required.
• To routinely meet with all renal units to review service requirements and any process changes.
• The post holder will be required to allocate patients to various resources as and when required to facilitate the efficient transportation of patients ensuring that the Control Room is updated.
• Internal: Management, Compliance, Control & Planning, Fleet, HR, Finance, IT, Safe Care and Community Care.
• External: Hospital employees to include but not limited to: Renal Coordinators, Unit Managers, Matrons.
• Stakeholder engagement.
• The post holder will be required to participate in all training, mandatory and other as required by EMED to meet the needs of the role and organisation.
• To facilitate regular patient feedback surveys of renal patients to support the delivery of transport.
• Ensures that all documentation associated with operational aspects of the Patient Transport Services is maintained and stored appropriately and in accordance with Information Governance.
• Proactively discusses requirements and future development needs with the Renal Manager NEPTS and Renal Unit Managers. Where appropriate develop and implement new methods of working.
• Provides a focal contact point for renal units within the contractual area and responsibility for dealing with the day-to-day issues affecting the delivery of service.

Successful candidates will have:

• Full (manual) valid UK driving licence with less than 6 penalty points.
• Enthusiastic/highly motivated.
• Organised approach to work.
• Excellent communication skills.
• Good at prioritising.
• Conflict resolution skills.
• Good telephone manner.
• Excellent attention to detail.
• Flexibility.
• Ability to remain calm under pressure.
• Ability to work successfully as part of a small team.
• Patient focused approach.
• Basic IT skills.
• Experience of working in a healthcare/hospital setting.

Our Values:

• Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
• Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
• Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
• Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.