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- Tasks: Lead a dynamic team, ensuring excellent service delivery and compliance in patient transport.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy competitive pay, life assurance, health consultations, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Management experience, strong communication skills, and a valid UK driving licence required.
- Other info: Be part of a diverse team committed to equality and community support.
The predicted salary is between 28000 - 42000 £ per year.
We have a fantastic opportunity for a Team Leader to join our team based in Redhill with travel across Surrey. Contract type: Full time, Permanent, 37.5 hours per week. Monday-Friday between 0800-1600 and 1 Saturday in 5 –element of out‑of‑hours on‑call including evenings and bank holidays. The role will be working closely with our Operations Manager and overseeing the daily operations of the business.
What benefits can you expect?
- £14.15 per hour
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
- Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Role Responsibilities
- Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
Do you have what it takes?
- The ability to build strong, effective relationships with colleagues and stakeholders at all levels.
- Management/supervisor experience.
- Excellent communication skills, both written & verbal.
- Meticulously organised with a proven track record of successfully reaching deadlines.
- A full valid UK driving licence, with less than 6 penalty points.
Please note that this role will be subject to several regulatory pre‑employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
- Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
- Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
- Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
- Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all. EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
Team Leader - Renal and SEND Team in Redhill employer: E-zec Medical Transport Services Ltd.
Contact Detail:
E-zec Medical Transport Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Renal and SEND Team in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around collaboration and reliability. Think of examples from your past experiences that showcase your management skills and how you've built strong relationships.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader - Renal and SEND Team in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Leader role. Highlight your management experience and how it aligns with our values at EMED Group. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, both in writing and verbally.
Demonstrate Your Organisational Skills: Being meticulously organised is a must for this position. Use your application to provide examples of how you've successfully managed deadlines and kept things running smoothly in previous roles. We want to know how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at E-zec Medical Transport Services Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in the Renal and SEND Team. Familiarise yourself with the key tasks like overseeing daily operations, compliance checks, and people management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to build strong relationships and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your communication skills and how you've motivated others to achieve their goals.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, expect questions about health and safety regulations and how you would ensure adherence. Brush up on relevant policies and think of scenarios where you've ensured compliance in previous roles. This will show that you take these responsibilities seriously.
✨Align with Company Values
EMED Group values collaboration, agility, reliability, and empowerment. During your interview, reflect these values in your answers. Share stories that illustrate how you've worked as part of a team, adapted to challenges, and taken responsibility for your actions. This will resonate well with the interviewers and show that you're a good cultural fit.
