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- Tasks: Manage bookings and dispatch resources for mental health transport with a focus on customer care.
- Company: Leading medical transport service provider in Leeds.
- Benefits: Annual salary of £28,523.04, life assurance, medical consultations, and pension scheme.
- Why this job: Make a difference in mental health transport while enjoying great benefits.
- Qualifications: Strong communication skills and ability to work 12-hour shifts.
- Other info: Join a supportive team dedicated to high-quality service.
The predicted salary is between 28523 - 28523 £ per year.
A leading medical transport service provider is hiring a Contact Centre Advisor and Controller in Leeds. The role involves managing bookings and dispatching resources for mental health transport, ensuring high levels of customer care and data accuracy. Candidates must be able to work a 12-hour shift pattern in a full-time capacity.
The position offers an annual salary of £28,523.04 along with various benefits including life assurance, access to medical consultations, and a pension scheme.
Healthcare Call Centre Advisor & Dispatcher (4-on/4-off) in Leeds employer: E-zec Medical Transport Services Ltd.
Contact Detail:
E-zec Medical Transport Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Call Centre Advisor & Dispatcher (4-on/4-off) in Leeds
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the healthcare sector. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Healthcare Call Centre Advisor, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your phone etiquette and customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team. Don't forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Healthcare Call Centre Advisor & Dispatcher (4-on/4-off) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and any previous roles in a call centre or dispatch environment. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in healthcare transport and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Healthcare Call Centre Advisor, communication is key. In your application, highlight any experiences where you’ve successfully managed customer interactions or resolved issues. We’re looking for clear and effective communicators!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at E-zec Medical Transport Services Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Call Centre Advisor & Dispatcher. Familiarise yourself with the specifics of managing bookings and dispatching resources for mental health transport. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this position requires high levels of customer care, prepare examples from your past experiences where you've excelled in providing excellent service. Think about situations where you resolved issues or went above and beyond for a customer, as these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult calls or managing multiple bookings at once. Practise how you would respond to such situations, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Understand the Shift Pattern
Since the role involves a 12-hour shift pattern, be prepared to discuss your availability and how you plan to manage your work-life balance. Showing that you have thought about this aspect will demonstrate your commitment and readiness for the demands of the job.
